Vanessa Moreno
Family Assistante Analyst 1
Santa Fe,NM
Summary
Thorough working as a Family Assistance Analyst 1 I have learned so much more skills with Customer Service achieving goals learning Results driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Family Assistant Analyst 1
State OF New Mexico
Santa Fe New Mexico
09.2023 - Current
- Call Center Case Worker .
- Lobby Case Worker.
- Back office Case Worker.
- Have to take 18 calls a day and assist with customer service.
- Have to work on cases with client and assists them in the best way for them to receive there benefits.
- Have to meet task numbers 12 task a day on top of meeting required calls to take.
- Assisting families in need to apply for Snap, Tanf, Ga Disability, Medicaid, Medicaid Savings Plan, Energy assistance assistance.
- Assisting Coworkers with answering questions and assisting New employes with any questions.
- I have been employed thru the State of New Mexico for 2 years will be turning 3 years in October have been under the same department being an FAA 1.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Every Six Months there is a rotation and we have to accommodate in the department we get rotated to.
- provide best customer service.
- Providing overall assistance In Person or Over the Phone.
- Multitasking Overall over the day.
- Answering Clients questions and updating information for the client.
Member Specialist
AAA New Mexico
Santa Fe, NM
09.2021 - Current
- Assist insurance agents with member questions about products and services.
- Certified in MVD services, Game and Fish Services, and Hotel and Car rental services,
- Consult with customers regarding needs and addressed concerns.
- Offer exceptional customer service to differentiate and promote company brand.
- Answer phones and process payments using company system.
- Assist in ordering and stocking supplies of the office.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Process and file reports for the opening and closing the office.
- Email all necessary documents to members and employees.
- Process International Driver's Permits.
- Assist manager with Inventory and monthly audit.
Salesperson
Kay Jewelers Outlet
Santa Fe, NM
09.2020 - 09.2021
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Acquired new customers and identified unique needs to deliver relevant products.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Cashier
JCPenney
Santa Fe, NM
07.2017 - 09.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
High School Diploma -
Capital High School
Santa Fe, NM06.2020
Skills
- Customer Support
- Service Upselling
- Account Management
- Database Management
- Bilingual
- MS Office
- Technologically Savvy
- Business Development Understanding
- Promotional Support
- Data Management
- Retail Marketing
- Customer Relations
- Order Processing
- Billing Adjustments and Refunds
- Account Updates
- Computer Skills
- Inbound Call Management
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Data Entry
- Problem Resolution
- Microsoft Office
- Direct Sales
- Transaction Processing
- Merchandise Orders and Exchanges
- Sales Transactions
- Multi-Line Phone Systems
- Inbound and Outbound Calling
Languages
English
Full Professional
Spanish
Full Professional
Education and Training
other
Timeline
Family Assistant Analyst 1
State OF New Mexico
09.2023 - Current
Member Specialist
AAA New Mexico
09.2021 - Current
Salesperson
Kay Jewelers Outlet
09.2020 - 09.2021
Cashier
JCPenney
07.2017 - 09.2021
High School Diploma -
Capital High School