Vanessa Munoz
Dallas,TX
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Medical Esthetician
Self Employed
Dallas, TX
03.2017 - Current
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Collaborated with other medical professionals to create a multidisciplinary approach to skincare, enhancing patient results.
- Assisted in the development of clinic protocols, ensuring compliance with industry standards and regulations for safe practice.
- Participated in continuing education courses to maintain licensure requirements and stay current on advancements within the aesthetic industry.
- Assisted in developing marketing materials to promote clinic services, leading to an increase in new clients.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Contributed to increased revenue by upselling additional products or services during client consultations when appropriate.
- Mentored junior estheticians by sharing knowledge of best practices and advanced techniques in the field of medical aesthetics.
- Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
- Fostered friendly, warm, and exceptional customer experience.
Server
Bitter End
Dallas, TX
03.2019 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lead Medical Esthetician
Aqua Medical Spa
Dallas, TX
05.2009 - 03.2017
- Contributed towards increasing clinic''s online presence through consistent social media activity showcasing treatments and results.
- Increased clinic revenue through upselling high-quality skincare products and additional services.
- Conducted thorough skin analyses using advanced diagnostic equipment, enabling accurate diagnosis and effective treatment strategies.
- Evaluated patient needs and determined appropriate treatment plans to address their specific concerns.
Host
Silver Fox Steakhouse
Plano, TX
01.2007 - 06.2009
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Chili’s Bar And Grill
Dallas, TX
03.2000 - 06.2009
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma -
Abilene High School
Abilene, TXTarrant County College District
Fort Worth, TXSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Performance Improvement
- Table Bussing
- Suggestive Selling
- Point of sale operation
- Food sales and promotion
- Food and beverage pairings
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Team Leadership
- Upselling
Timeline
Server
Bitter End
03.2019 - 08.2019
Medical Esthetician
Self Employed
03.2017 - Current
Lead Medical Esthetician
Aqua Medical Spa
05.2009 - 03.2017
Host
Silver Fox Steakhouse
01.2007 - 06.2009
Server
Chili’s Bar And Grill
03.2000 - 06.2009
Diploma -
Abilene High School
Tarrant County College District