Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Newkirk

Summary

Hard working individual with a long history of customer service experience. Skilled at navigating difficult conversations with customers and creative problem solving. Driven and eager to find a company that is a good fit.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Walgreens
05.2021 - Current
  • Receiving prescriptions and inputting them into the system
  • Answering incoming phone calls and addressing questions from customers and healthcare providers
  • Counting prescriptions and labeling them accordingly
  • Dispensing medications to patients at the register while assisting them with questions or insurance issues
  • Administering vaccines and performing COVID tests
  • Ordering supplies and medications to ensure the pharmacy remains adequately stocked

Total Loss Processor

GEICO
10.2018 - 05.2021
  • Receiving incoming phone calls while making outbound phone calls and assisting customers who have experienced a total loss with moving their claim forward towards resolution
  • Reviewing documents that have been submitted by customers to ensure they have been completed properly and dispensing payment via the customer's preferred method
  • Thoroughly documenting each claim and coordinating with auto damage adjusters and other departments as needed

Bank Teller

Goldenwest Credit Union
02.2017 - 09.2017
  • Assisting members with transactions such as deposits,withdrawals, and transfers
  • Ensuring the cash drawer remains balanced and without error
  • Assisting customers with setting up and closing accounts while educating them on the benefits of specific services
  • Selling and cross-selling credit union products to members

Keyholder

Hollister
06.2015 - 01.2017
  • Assisting customers at the register with purchasing merchandise
  • Greeting customers and assisting them with finding the items they are looking for
  • Maintaining an orderly stockroom and ensuring that each item is catalogued according to a SKU system
  • Assisting the store manager with training newer employees
  • Assisting the store manager with supervising the store and encouraging productivity among team members

Education

High School Diploma -

Northside High School
Warner Robins, GA
05.2015

Skills

    60 WPM typing speed

    Trained in administering vaccines

    Years of customer service experience

Timeline

Pharmacy Technician

Walgreens
05.2021 - Current

Total Loss Processor

GEICO
10.2018 - 05.2021

Bank Teller

Goldenwest Credit Union
02.2017 - 09.2017

Keyholder

Hollister
06.2015 - 01.2017

High School Diploma -

Northside High School

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Vanessa Newkirk