Vanessa Nieves
Oceanside,CA
Summary
Dynamic Front Office/Treatment Coordinator with extensive experience at Baker Endodontics, excelling in patient care coordination and treatment planning. Proven ability to enhance patient satisfaction through effective communication and education. Skilled in insurance verification and recordkeeping, demonstrating strong organizational skills and attention to detail in a fast-paced environment. I make sure every patient that walks into the office is greeted with a smile and make it a priority to get to know patients on and 1x1 basis to make them feel comfortable.
Overview
6
6
years of professional experience
Work History
Front Office/Treatment Coordinator
Baker Endodontics
San Marcos, CA
10.2025 - 01.2027
- Assisted patients in scheduling appointments and managing treatment plans.
- Coordinated communication between clinical staff and patients for effective treatment delivery.
- Maintained accurate patient records using electronic health record systems.
- Supported insurance verification processes to facilitate patient care access.
- Educated patients on treatment options and procedures to enhance understanding.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Resolved patient inquiries and concerns to ensure a positive experience.
Front Office/ Billing Manager
Encinitas Dental Arts
Encinitas, CA
08.2023 - 10.2025
- Managed billing operations to ensure timely invoicing and payment processing.
- Coordinated communication between clients and internal teams regarding billing inquiries.
- Utilized financial software to maintain accurate billing records and documentation.
- Implemented streamlined processes for tracking outstanding payments, enhancing efficiency.
- Monitored accounts receivable aging reports to identify collection opportunities.
- Trained new staff on billing procedures and system usage for improved onboarding.
- Resolved discrepancies in billing statements, ensuring customer satisfaction and retention.
- Maintained compliance with industry regulations, staying up-to-date on changes in laws and policies affecting billing procedures.
- Reduced errors in financial records by implementing a meticulous auditing process and training staff on best practices.
- Boosted client satisfaction levels by resolving billing disputes promptly and maintaining clear communication channels.
- Streamlined office operations for improved efficiency, delegating tasks to team members and monitoring performance.
- Mentored junior staff members, providing guidance on best practices in billing management and fostering professional development.
- Established strong relationships with clients, building trust through transparency in billing procedures and prompt resolution of issues.
Front Office / Treatment Coordinator
Hurst Orthodontics
Carlsbad, CA
02.2021 - 04.2023
- Coordinated patient treatment plans, ensuring alignment with orthodontic protocols and patient needs.
- Managed scheduling for consultations and follow-up appointments, optimizing clinic workflow efficiency.
- Facilitated communication between patients and orthodontists, addressing inquiries and providing education on treatments.
- Assisted in developing marketing strategies to enhance patient engagement and attract new clientele.
- Streamlined patient onboarding processes, improving overall experience and satisfaction rates.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
Education
High School Diploma - General Ed
Carlsbad High School
Carlsbad, CA06.2000
Skills
Appointment scheduling
HIPAA compliance
Office administration
Financial counseling
Recordkeeping
Insurance verification
Patient care coordination
Treatment Planning
Exam room preparation
Dental assessment experience
Secretarial duties
Expertise of payment plans
Dental insurance expertise
Customer service
Organizational skills
Patient education
Scheduling
Patient outreach and Follow-up
Filing and recordkeeping
Creative problem solving
Verbal and written communication
Patient flow management
Goal setting
Policy compliance
Attention to detail
Patient care
Critical thinking skills
Patient safety
Patient confidentiality
Claims processing
Patient records management
Payment collection
HIPAA protocol adherence
Timeline
Front Office/Treatment Coordinator
Baker Endodontics
10.2025 - 01.2027
Front Office/ Billing Manager
Encinitas Dental Arts
08.2023 - 10.2025
Front Office / Treatment Coordinator
Hurst Orthodontics
02.2021 - 04.2023
High School Diploma - General Ed
Carlsbad High School