Vanessa Ortiz
Houston
Summary
Demand Specialist II with 10 years of experience in personal injury pre-litigation. Strong background in medical records and billing review, documentation accuracy, and managing high-volume caseloads. Known for strong attention to detail, consistent follow-up, and maintain organized, accurate case files.
Overview
11
11
years of professional experience
Work History
Demand Specialist II
Jim S. Adler & Associates
Houston, TX
11.2016 - Current
- Manage a high-volume caseload of 60-80 personal injury files, previously handling 100+ files during peak periods.
- Review medical records, billing statements, and supporting documentation to prepare demand packages for attorney review.
- Follow up with medical providers, imaging centers, and insurance contacts to obtain records, bills, and required documentation.
- Identify missing or incorrect information and resolve documentation issues prior to demand submission.
- Track outstanding items (records, bills, lien) to support timely case progression.
- Maintain organized and accurate case files using Filevine and Needles.
- Communicate with clients regarding case status, pending items, and next steps.
- Work on pre-litigation personal injury matters including auto accident, UM/UMI, and general liability cases.
- Adapt to reassigned caseload, attorney changes, and workflow updates while maintaining productivity.
X-Ray Technician
Bone & Joint Clinic Sports Medicine
Houston, TX
06.2015 - 11.2016
- Operated X-ray equipment to capture high-quality diagnostic images for orthopedic evaluations.
- Assisted in patient preparation and education regarding imaging procedures and safety protocols.
- Ensured compliance with safety standards and regulations during imaging processes to protect patients and staff.
- Collaborated with physicians to determine appropriate imaging techniques based on patient medical history.
Education
Limited Medical Radiologic Technologist (LMRT) - Radiologic Technology
The College of Health Care Professions
TX05-2015
Skills
- Document Review
- Medical Records and Billing Review
- File Organization & Accuracy
- Case Tracking & Follow Up
- High-Volume Caseload Management
- Client Communication
- Provider & Insurance Coordination
- Time Management & Multitasking
- Attention to Detail
- Problem Solving
- Bilingual: English/Spanish
Timeline
Demand Specialist II
Jim S. Adler & Associates
11.2016 - Current
X-Ray Technician
Bone & Joint Clinic Sports Medicine
06.2015 - 11.2016
Limited Medical Radiologic Technologist (LMRT) - Radiologic Technology
The College of Health Care Professions