Lawanda Hendricks
Overland,MO
Summary
Document management professional with a proven track record in optimizing document workflows and ensuring compliance with regulatory standards. Known for strong teamwork and adaptability, consistently delivering reliable results. Proficient in organizing large volumes of documents and ensuring data integrity while fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Document Management Specialist II
Midland States Bank
01.2022 - 02.2025
- Processed and validated high-volume consumer and commercial loan documents ensuring compliance with banking regulations.
- Assisted with troubleshooting and recovering corrupted documents and files.
- Supported inbound and outbound document processes, including document sorting, logging, and work order creation.
- Managed data entry and document tracking for loan applications using Xperience, Synergy Capture, Salesforce, and Decision Pro.
- Ensured 100% accuracy in loan documentation to support compliance and risk management initiatives
Police Records Clerk
St. Louis County Police Department
06.2021 - 01.2022
- Performed a variety of clerical, administrative, and office automation functions exercising extensive technical knowledge of legal police terminology regulations, procedures, and processes
- Researched state and local criminal and traffic laws, records, and reports
- Reviewed arrest records and police reports to assess record status according to state laws.
- Entered information on towed vehicles, missing persons, wanted persons, and stolen property into the teletype system.
- Streamlined records management by implementing digital filing systems and updating databases.
- Entered towed vehicle information, missing and wanted persons, and stolen property on teletype.
Clerk-Typist II
City of St. Louis
06.2019 - 07.2021
- Assisted walk-in clients with loan applications for building permits, ensuring accurate data entry and recordkeeping.
- Performed administrative clerical support and data entry duties including.
- Provided cross-functional training to staff, improving workflow efficiency and reducing processing time.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
PAC Coordinator I
Charter Spectrum Communications
01.2018 - 06.2019
- Resolved residential and simple commercial order exceptions in a call center environment.
- Performed Local Number Portability (LNP) exception handling updated to E911 records.
- Managed troubleshooting techniques while providing excellent customer service.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Mortgage Warehouse Assistant
Dallas Capital Bank
01.2012 - 08.2017
- Created bailee letters and other clerical correspondence mortgage operations department.
- Improved loan processing efficiency by streamlining document collection and verification procedures.
- Entered Mortgage data into the mortgage warehouse systems (WLS).
- Scanned and indexed collateral docs and storage images for indexing/
- Analyzed monthly reports in Excel.
- Reduced application errors through meticulous attention to detail when reviewing documents for completeness and accuracy.
Education
O'Fallon Technical High School
St Louis, MOSkills
- Document review
- Workflow coordination
- Records management
- Content management
- Information management
- Document control
- Quality assurance
- Document management
- Document scanning
- Skilled in Salesforce, Decision Pro, Synergy Capture
- Skilled in Xperience
Timeline
Document Management Specialist II
Midland States Bank
01.2022 - 02.2025
Police Records Clerk
St. Louis County Police Department
06.2021 - 01.2022
Clerk-Typist II
City of St. Louis
06.2019 - 07.2021
PAC Coordinator I
Charter Spectrum Communications
01.2018 - 06.2019
Mortgage Warehouse Assistant
Dallas Capital Bank
01.2012 - 08.2017
O'Fallon Technical High School
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