- I enjoy helping others and giving back to the community
- Volunteering
- Participating in cultural exchange programs and homestays
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Fashion and Style
- I have a passion for photography and editing photos
Vanessa Ortiz
San Clemente,CA
Summary
Dedicated professional with strong customer service and complaint handling skills. Committed to enhancing customer engagement and satisfaction in fast-paced environments.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Courtesy Clerk
Ralphs Grocery
San Clemente, CA
06.2024 - Current
- Trained new staff on store policies and customer service protocols, fostering a collaborative environment.
- Maintained cleanliness and organization of checkout areas to ensure operational efficiency.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication skills.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of the store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Collected more than 120 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Worked in a fast paced, collaborative environment
Teacher’s Aid
San Juan Hills High School
San Juan Capistrano, CA
08.2025 - 06.2026
- Supported individualized instruction for students with diverse learning needs and abilities.
- Mentored new aides, sharing best practices for classroom management and student support.
- Established positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
- Provided one-on-one tutoring sessions for struggling students, leading to increased confidence and success in coursework.
- Managed classroom resources effectively
Tutor
Freelance
08.2023 - 05.2025
- Adapted instructional methods based on ongoing assessment data to maximize student success rates.
- Collaborated with parents to discuss student development and create learning environments at home
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Helped foster understanding in students with learning disabilities.
Babysitter
Freelance
San Clemente, CA
01.2022 - 06.2024
- Supervised daily activities and ensured safety of children in home environment.
- Communicated effectively with parents regarding children's progress and well-being.
- Prepared nutritious meals and snacks while adhering to dietary restrictions.
- Resolved conflicts among children using effective problem-solving strategies.
- Managed schedules, including nap times and playdates, fostering structured routines.
- Maintained cleanliness and organization of play areas and children's belongings.
- Adapted to individual needs of children, enhancing their emotional and social development.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
Currently Enrolled - Psychology
Saddleback College
Mission Viejo, CA06-2030
High School Diploma -
San Juan Hills High School
San Juan Capistrano06-2026
Skills
- Bagging skills
- Customer service
- Customer support
- Cross-functional skills
- Complaint handling
- Customer engagement
- Effective communication
- Teamwork and collaboration
- Safety awareness
- Cleaning procedures
- Store cleaning
- Cart collection
- Customer greeting
- Courteous service
- Strong work ethic
- Outgoing and friendly
- Patience and tolerance
- Bagging skills
- Product knowledge
- Customer engagement
- Positive attitude
Interests
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Refrences
References upon request
Timeline
Teacher’s Aid
San Juan Hills High School
08.2025 - 06.2026
Courtesy Clerk
Ralphs Grocery
06.2024 - Current
Tutor
Freelance
08.2023 - 05.2025
Babysitter
Freelance
01.2022 - 06.2024
Currently Enrolled - Psychology
Saddleback College
High School Diploma -
San Juan Hills High School