Vanessa Ossorio
Astoria,NY
Summary
Results-driven restaurant management expert with a strong record in boosting guest satisfaction and operational efficiency. Proven success in coordinating large-scale events and leading teams to achieve business goals while maintaining high standards of service and compliance.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
Woodside, USA
04.2017 - Current
- Lead daily shifts while ensuring operational excellence, product quality, and exceptional customer service.
- Coached and developed partners through real-time feedback and ongoing training, enhancing team skills and performance.
- Created a welcoming and inclusive environment for partners and customers, promoting engagement and satisfaction.
- Empowered partners to improve their confidence in providing exceptional coffee experiences. in coffee knowledge, beverage quality, and customer engagement.
- Use coffee knowledge and storytelling to strengthen customer connections and elevate the coffee experience.
- Collaborated with store leadership to address challenges and streamline routines, fostering a high-performing team environment.
- Recognized for strong relationship-building, leadership presence, and commitment to partner development.
Assistant Store Manager
Chuck E. Cheese
10.2015 - 08.2019
- Coordinated large-scale birthday parties and private events, enhancing guest satisfaction and optimizing seating capacity. (20-30 birthday parties a week)
- Managed guest relations by addressing concerns and resolving conflicts effectively.
- Oversaw labor management by tracking employee schedules and optimizing staffing levels.
- Managed labor resources and controlled costs to maintain operational efficiency.
- Monitored inventory levels and organized merchandise displays to maintain store presentation.
- Ensured food safety protocols were followed to maintain high quality standards.
Education
Human development -
Arizona State University
Arizona 05.2021 - 05.2023
Skills
- Bilingual: Spanish, English
- Food service management
- Leadership
- Staff scheduling
- Customer service
- Cash handling expertise
- Time management
- Microsoft Excel
- Microsoft Word
- Computer literacy
- Communication skills
Timeline
Human development -
Arizona State University
05.2021 - 05.2023
Shift Supervisor
Starbucks
04.2017 - Current
Assistant Store Manager
Chuck E. Cheese
10.2015 - 08.2019