Vanessa Otowchits
San Diego,CA
Summary
Goal-oriented professional well-versed in operational practices and regulatory requirements of any environment. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections. I am also seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Daycare Supervisor
Vinyl Doctor Systems
09.2022 - 10.2024
- Coordinated inter-departmental efforts to address any concerns related to health or wellbeing of children in our care.
- Improved staff retention by offering continuous professional development opportunities and fostering a supportive work culture.
- Maintained compliance with state regulations by conducting regular safety inspections and updating policies as needed.
- Addressed behavioral challenges proactively through clear expectations setting coupled with consistent reinforcement strategies.
- Fostered a nurturing environment for children, employing age-appropriate activities to promote social, emotional, and cognitive development.
Front Desk Receptionist
Village Royale Animal Clinic
09.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Call Center Representative
Expedited Travel
01.2022 - 06.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Stocker
Publix
06.2021 - 09.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Veterinary Technician/Receptionist/Administrative Assistant
Vca Simmons Animal Hospital
05.2019 - 05.2021
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
Military Police
US Army
01.2017 - 03.2019
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
- Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
- Assisted in the planning and execution of security measures for high-stakes military exercises, ensuring the safety of all personnel involved.
- Developed strong relationships with local law enforcement agencies, fostering cooperation in joint operations.
- Maintained accurate records of arrests, citations, and other law enforcement actions for reporting purposes.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Enhanced security by conducting thorough patrols and inspections of military facilities.
Education
High School Diploma -
PALM BEACH CENTRAL
WELLINGTON05-2016
Skills
- Parent Communication
- Child development expertise
- Curriculum Planning
- Nutrition knowledge
- First-aid and CPR
- Child assessment
- Activity Coordination
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Administrative Skills
- Weapons Handling
- Self-defense training
- Crime scene management
- Weapons training
- Conflict de-escalation
- Crisis Management
- Law Enforcement
- Emergency call response
- Military personnel safety
Timeline
Daycare Supervisor
Vinyl Doctor Systems
09.2022 - 10.2024
Call Center Representative
Expedited Travel
01.2022 - 06.2022
Front Desk Receptionist
Village Royale Animal Clinic
09.2021 - 07.2022
Stocker
Publix
06.2021 - 09.2021
Veterinary Technician/Receptionist/Administrative Assistant
Vca Simmons Animal Hospital
05.2019 - 05.2021
Military Police
US Army
01.2017 - 03.2019
High School Diploma -
PALM BEACH CENTRAL
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