Lisa Hart
Customer Service Specialist
Laurel,DE
Summary
Personable and dedicated Customer Service Representative with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service and Inside Sales Representative
Shoreline Vinyl Systems
Denton, MD
03.2022 - 07.2023
- Processing customer inquiries, quotes, purchase orders and returns
- Customer conflict resolution
- Production time studies
- Inventory risk management data base
- Safety committee member the and Got Safety 2.0 trainer
- Accounts receivable.
Customer Service and Inside Sales Representative
Lift-All Company
Landisville, PA
07.2021 - 01.2022
- Call center setting
- Account management, for the west coast
- Process inquiries, quotes, purchase orders and returns for multiple business channels
- Assist in accounts receivable issues.
Customer Service and Sales Representative
Rosenberger North America
Akron, PA
07.2019 - 03.2021
- Distribution and medical account management
- Process all customer inquiries, quotes, purchase orders and returns for
- Investigate and resolve customer complaints
- Accounts receivable
- Collaborated on creating all new ISO processes and procedures
- AI training team.
Customer Service and Inside Sales Representative
Blue Ridge Communications
Ephrata, PA
09.2018 - 07.2019
- Call center setting / retail store
- Process quotes, orders, cancellations for new and existing customers
- Schedule installation and sales appointments
- Investigate and resolve customer complaints
- Accounts receivable
- Retail sales / returns of equipment and services.
Inside Sales Representative
Independence Financial Planning
Denver, PA
05.2016 - 09.2018
- Inside sales of financial services and life insurance.
Customer Service / Production Control Technician
Boose Aluminum Foundry / Boose at Cornwall
Reamstown, PA
02.2007 - 06.2015
- Maintain customer communication
- Schedule production for the manufacturing of product
- Customer inquiries, quotes, purchase orders and returns
- Collaborate with clients on future projects, arrange for samples
- Accounts receivable
- Converted my department to paperless
- Collaborated on ISO procedures.
Assistant Manager / Sales Associate
Kroger Corporation
Lititz, PA
02.2006 - 02.2007
- Assist the Manger in all store operation tasks
- Customer service, ability to perform any and all tasks related to running the store
- Train new and existing staff members
- Price comparison
- Purchasing of all products.
General Manager
The Denver House Hotel
Denver, PA
05.2005 - 02.2006
- Manage restaurant, bar and hotel
- Payroll, training and purchasing of all necessary inventory to operate
- Develop and maintain a relationship with the Liquor Control Board, The Board of Health and the Borough of Denver.
Floating Manager
Compass Corporation
Abington, PA
03.2002 - 05.2005
- Floating manager for 3 counties, to cover all maternity and FMLA leaves of absence
- All tasks related to operating the cafeterias
- Overseeing a staff of 3 - 10 employees
- Payroll, purchasing, inventory control.
Education
Associate's degree in Business Management -
Lansdale School of Business
Skills
- Call Center
- Payment Processing
- Windows
- Account Management
- Microsoft Office
- MRP
- Front desk
- Sales
- Purchasing
- Process Improvement
- AI
- ERP Systems
- B2C Sales
Timeline
Customer Service and Inside Sales Representative
Shoreline Vinyl Systems
03.2022 - 07.2023
Customer Service and Inside Sales Representative
Lift-All Company
07.2021 - 01.2022
Customer Service and Sales Representative
Rosenberger North America
07.2019 - 03.2021
Customer Service and Inside Sales Representative
Blue Ridge Communications
09.2018 - 07.2019
Inside Sales Representative
Independence Financial Planning
05.2016 - 09.2018
Customer Service / Production Control Technician
Boose Aluminum Foundry / Boose at Cornwall
02.2007 - 06.2015
Assistant Manager / Sales Associate
Kroger Corporation
02.2006 - 02.2007
General Manager
The Denver House Hotel
05.2005 - 02.2006
Floating Manager
Compass Corporation
03.2002 - 05.2005
Associate's degree in Business Management -
Lansdale School of Business
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