Vanessa Pena
Richmond
Summary
Detail-oriented professional with expertise in customer communication, invoicing management, and cash handling accuracy. Proven ability to enhance client satisfaction and streamline administrative operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Patch Collection
Missouri City
11.2025 - Current
- Answered phone calls and directed inquiries to appropriate staff members.
- Managed daily invoicing processes for clients and vendors.
- Communicated effectively with clients regarding payment terms and status updates.
- Coordinated and managed daily administrative operations of the office.
Server
First Watch Daytime Cafe
Richmond
08.2023 - 10.2025
- Processed customer orders accurately using point-of-sale systems.
- Handled cash and credit transactions with precision and integrity.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Bartender
Pablo's Mexican Kitchen
Richmond
08.2019 - 05.2023
- Engaged with customers to provide excellent service and build rapport.
- Handled cash transactions accurately and processed customer payments efficiently.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
High School Diploma -
Foster High School
Richmond, TX06-2018
Skills
- Invoicing management
- Telephone etiquette
- Customer communication
- Office coordination
- Cash handling accuracy
- Problem solving
- Attention to detail
- Customer and client relations
Timeline
Receptionist
Patch Collection
11.2025 - Current
Server
First Watch Daytime Cafe
08.2023 - 10.2025
Bartender
Pablo's Mexican Kitchen
08.2019 - 05.2023
High School Diploma -
Foster High School