Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Peterson

Arcadia,United States

Summary

  • Talented Team Leader with 4 year's experience and dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary knowledge to tackle any situation I'm thrown in. Develop strategies, provide training, sets goals and obtains team feedback. Excellent communication skills in inspiring trust and guiding team toward achieving goals. Excellent trainer and mentor in training new hires and mentors struggling workers to achieve overall team success. Highly experienced in performing quality inspections and adept at developing strategies to improve efficiency.

Overview

8
8
years of professional experience

Work History

Digital Shopper

Walmart
08.2023 - Current
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Participated in team meetings and staff training sessions.

Team Lead (Assistant Manager-hourly)

WALMART
08.2017 - 08.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Shift Trainer

McDonald's
08.2016 - 08.2017
  • Tracked employees before, during and after training to verify attainment of training objectives.
  • Supported and coached employees as part of successful training initiatives.
  • Supported and helped facilitate organizational growth by developing employee training plans.

Education

Business Administration

East Los Angeles College
Monterey Park, CA

High School Diploma -

Mark Keppel High School
Alhambra, CA
05.2015

Skills

  • Technique Optimization
  • Task Monitoring
  • Job Assignments
  • Performing Evaluations
  • Workplace Safety
  • Complaint Resolution
  • Pos Transactions
  • Team Meetings
  • Team-Building Exercises
  • Team Monitoring
  • Call Transfers
  • Leadership
  • Active listening being able to understand and empathize with others
  • Managing conflict
  • Building lasting relationships

Timeline

Digital Shopper

Walmart
08.2023 - Current

Team Lead (Assistant Manager-hourly)

WALMART
08.2017 - 08.2023

Shift Trainer

McDonald's
08.2016 - 08.2017

Business Administration

East Los Angeles College

High School Diploma -

Mark Keppel High School

Similar Profiles

CREATE PROFILE
Vanessa Peterson