Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Peterson

Mulberry,FL

Summary

Customer service professional with proven track record of enhancing customer satisfaction and loyalty through effective communication and problem resolution. Valued team collaborator and reliable in adapting to changing needs. Skilled in conflict resolution and customer relationship management.

Overview

22
22
years of professional experience

Work History

Restaurant Manager

Cherry's Bar and Grill
07.2008 - Current
  • Enhanced operational efficiency by implementing streamlined workflows for front-of-house and back-of-house teams.
  • Trained and mentored staff in customer service best practices, improving team performance.
  • Oversaw inventory management processes, reducing waste through effective ordering and stock rotation.

Administrative Assistant

Bill Heard Chevrolet
03.2005 - 07.2008
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.

Licensed Insurance Agent

Assurant Health
02.2003 - 03.2005
  • Developed and maintained strong client relationships through effective communication and personalized service.
  • Provided tailored insurance solutions, enhancing customer satisfaction and retention rates.


Education

Hillsborough Community College
Tampa, FL

High School Diploma -

Plant City High School
Plant City, FL

Skills

  • Organization and prioritization
  • Adaptable
  • Team management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Customer engagement
  • Complaint handling
  • Customer relationship management

Timeline

Restaurant Manager

Cherry's Bar and Grill
07.2008 - Current

Administrative Assistant

Bill Heard Chevrolet
03.2005 - 07.2008

Licensed Insurance Agent

Assurant Health
02.2003 - 03.2005

Hillsborough Community College

High School Diploma -

Plant City High School

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