VANESSA PITZER
Huntington Beach,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Personal Trainer
UFC Gym
Huntington Beach, United States
03.2022 - Current
- Recruited new participants each month with expertise in relationship-building and personal training.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Assistant Operations Manager
UFC Gym
Huntington Beach, United States
07.2021 - 03.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Front Desk Representative
UFC Gym
Costa Mesa, California
03.2021 - 07.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Shift Lead
Acai Republic
Tustin , CA
04.2020 - 12.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took orders.
Behavior Interventionist
Autism Learning Partners
Downey, CA
01.2019 - 01.2020
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
Server
Straw Hat Pizza
Riverside, CA
06.2010 - 08.2014
- Upsold high-profit items such as appetizers and alcohol to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Bachelor of Arts - Cinema And Media Arts
Biola University
La Mirada, CA05.2019
Minor - Sociology
Biola University
La Mirada, CA05.2019
Skills
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Team Player
- High-Volume Dining
- Guest Relations Management
- Menu Memorization and Presentation
Editor of High School Yearbook
Oversaw a staff of photographers and writers.
Languages
Portuguese
Native or Bilingual
Timeline
Personal Trainer
UFC Gym
03.2022 - Current
Assistant Operations Manager
UFC Gym
07.2021 - 03.2022
Front Desk Representative
UFC Gym
03.2021 - 07.2021
Shift Lead
Acai Republic
04.2020 - 12.2020
Behavior Interventionist
Autism Learning Partners
01.2019 - 01.2020
Server
Straw Hat Pizza
06.2010 - 08.2014
Bachelor of Arts - Cinema And Media Arts
Biola University
Minor - Sociology
Biola University