Vanessa Porter
Miramar,United States
Summary
Driven, hardworking, and skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
3
3
years of professional experience
Work History
Shift Lead
One Medical
Pembroke Pines, FL
10.2023 - Current
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Assisted in the training of new employees.
- Identified opportunities for operational improvements and communicated them to management.
Administrative Assistant
One Medical
Pembroke Pines, FL
07.2023 - 10.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Phlebotomist
Biomat Plasma Center
Hollywood , FL
01.2022 - 07.2023
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Sanitized work area after every patient to prevent contamination and spread of disease.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Deck Supervisor
Goldfish Swim School
Pembroke Pines, FL
02.2021 - 01.2022
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Welcomed large volume of guests and improved overall customer service.
- Managed and coordinated daily operations of the deck department, including planning, scheduling and assigning tasks to staff.
- Implemented process changes that resulted in increased efficiency without compromising quality standards.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL2024
Associate of Arts -
Broward College
Fort Lauderdale, FL05.2021
High School Diploma -
Hallandale High School
Hallandale Beach, FL05.2020
Skills
- Decision-making
- Conflict management
- Oral and writing communication
- Team collaboration
Timeline
Shift Lead
One Medical
10.2023 - Current
Administrative Assistant
One Medical
07.2023 - 10.2023
Phlebotomist
Biomat Plasma Center
01.2022 - 07.2023
Deck Supervisor
Goldfish Swim School
02.2021 - 01.2022
Bachelor of Science - Health Services Administration
University of Central Florida
Associate of Arts -
Broward College
High School Diploma -
Hallandale High School
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