Passionate about helping others see Christ through church involvement, discipleship, and outreach Committed to raising my children with strong values and prioritizing quality family time Dedicated to personal growth through health and fitness, exploring holistic wellness practices, and continuous learning Enthusiastic about music and using it as a creative and uplifting outlet
Vanessa Radford
Belton,MO
Summary
Experienced case management professional with a strong focus on client assessment and resource coordination. Demonstrated ability to adapt to dynamic environments and collaborate effectively with diverse teams. Proven success in crisis intervention and developing strategic plans that enhance service delivery and outcomes.
Overview
4
4
years of professional experience
Work History
Case Manager
Empower Medical Center
03.2024 - Current
- Ensured accurate documentation for all cases to maintain compliance and confidentiality.
- Conducted comprehensive assessments of clients' situations to identify needs and interventions.
- Monitored ongoing cases, adapting management strategies according to evolving information.
- Educated clients about available programs to support informed decision-making regarding care.
- Facilitated communication between clients and providers through consistent follow-ups and updates.
- Managed administrative tasks such as appointment scheduling, billing, and insurance verification.
- Trained new employees on best practices in file management for departmental consistency.
- Implemented lead generation strategies that increased sales revenue and strengthened customer relationships.
Server
Maggianos
09.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bartender
RC's Restaurant & Lounge
12.2020 - 04.2023
- Provides friendly and efficient customer service.
- Provides details of menu items
- Makes recommendations and upselling suggestions
- Serving up to twelve (12) tables simultaneously
- Handles cash, receipts and closing register
- Daily beverage inventory log
- Cultivated a client list which converted first time visitors to regular clients
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associates Degree - Health Sciences
Nevada Regional Technical Center
Skills
- Problem-solving and decision-making
- Time management and case management
- Client advocacy and critical thinking
- Organization and multitasking
Interests
Timeline
Case Manager
Empower Medical Center
03.2024 - Current
Server
Maggianos
09.2023 - 03.2024
Bartender
RC's Restaurant & Lounge
12.2020 - 04.2023
Associates Degree - Health Sciences
Nevada Regional Technical Center
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