Vanessa Ramirez
Baytown,TX
Summary
Customer Service Representative with over 4 years of experience in Retail Customer Service, including telephone service, transaction services, receiving customer order information, and customer care. Familiar with common customer service equipment and software within a retail environment, handling of cash, and conflict resolution with a positive attitude. Tracking shipments, and communicating with customers and suppliers. Coordinating with distribution networks, sorting and shipping goods, and ensuring customer satisfaction.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
18
18
years of professional experience
Work History
Coordinator Logistics Operations
Floor & Decor
5120 Cedar Port Parkway Baytown
01.2024 - Current
- Supervise a team of 5 or more
- Made sure loading trucks was done in a timely and safe matter
- Monitor doors in the warehouse to ensure no authorized entry
- Maintain clean and safe environment meeting all safety standards
- Conduct a daily inspections of packaging product and equipment
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Yard Operation Specialist
Floor & Decor
5120 Cedar Port Parkway Baytown
09.2023 - 01.2024
- Checked trailers in/out
- Performed inbound trailer inspection to ensure compliance with safety protocol
- Maintain a safe and clean environment
- Verified shipments coming in and out
Online Grocery Supervisor
Walmart Supercenter
Baytown, TX
03.2021 - 07.2023
- Enter Customer order information accurately
- Plan and execute customer orders in a timely manner
- Resolve any complaints with a positive attitude
- Answer incoming phone calls
- Participate in video conference calls
- Create schedules for the workforce
- Host daily meetings with my associates
- Experience in opening and closing my department
- Practice daily organization and cleanliness of work stations
- Processing of traffic documents
- Checking documents for accuracy
- Recording and maintaining accurate records
- Entering data into computer databases
- Liaising with customers and clients
- Providing advice and assistance to customers
Digital Shopper
Walmart Supercenter
Baytown, TX
02.2020 - 10.2021
- Shopped for customer's online grocery orders
- Maintained a clean work station
- Quality checked customer's items to ensure customer was getting good quality items
- Dispensed customer's orders when they would arrive at store and offered great customer service
Assistant Manager
World Finance
Baytown, TX
12.2006 - 09.2007
- Handling of cash
- Performed collection activities over the phone and in person
- Maintained a clean department through daily routines and planning
- Open and closed the office
- Resolving any associate / customer complaints or concerns
- Customer service
Education
Highschool Diploma -
Robert E. Lee Highschool
Baytown, TX01.2001
Skills
- Problem solving
- Team work
- Organization
- Traffic Clerk
- Excellent Communication
- Planning and Executing projects
- Retail merchandise
- Order taking
- Multitasking and organization
- Customer service
- Data entry
- Scheduling coordination
- Shipping logistics
Area Of Experience
- Retail sales
- Scheduling
- Customer Service
- Managing experience
Timeline
Coordinator Logistics Operations
Floor & Decor
01.2024 - Current
Yard Operation Specialist
Floor & Decor
09.2023 - 01.2024
Online Grocery Supervisor
Walmart Supercenter
03.2021 - 07.2023
Digital Shopper
Walmart Supercenter
02.2020 - 10.2021
Assistant Manager
World Finance
12.2006 - 09.2007
Highschool Diploma -
Robert E. Lee Highschool