Vanessa Redondo
Miami
Summary
Forward-thinking professional with several years of experience enhancing sales and client-relationship management. Talented at strategically pursuing new business opportunities and capitalizing on emerging market trends. Exceptional business acumen and history achieving remarkable channel growth with results-oriented approaches.
Overview
9
9
years of professional experience
Work History
Success Advisor Sales
HouseCall Pro
Miami, FL
03.2024 - Current
- Specialized in upselling home technology SaaS solutions to existing customers, increasing revenue and customer satisfaction.
- Delivered personalized advice and tailored solutions to meet clients' evolving needs.
- Conducted one-on-one shadow sessions with new hires, enhancing onboarding and team performance.
- Effectively managed sales objections, using strategic communication and problem-solving skills to overcome customer hesitations.
International Sales Representative
American Airlines
03.2022 - 03.2025
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.u
- Managed high-demand sales environments, effectively multitasking to address customer inquiries, process bookings, and resolve issues.
- Utilized strong de-escalation techniques to manage challenging situations and ensure customer satisfaction.
- Consistently exceeded KPIs by achieving sales targets, improving customer retention, and contributing to the overall success of the team.
Pharmaceutical Sales Representative
IQVIA Biotech
08.2023 - 01.2024
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Exceeded targets by territory and company goals for sales, KPI's metrics and virtual demo meetings.
- Built rapport with prospective clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Chargeback Manager
EForms
10.2019 - 02.2022
- Collaborated closely with the CEO to develop and implement chargeback management strategies, significantly reducing the company's chargeback ratio and financial losses.
- Achieved a consistent, realistic chargeback win rate, ensuring the company's interests were well-protected while maintaining customer satisfaction.
- Designed and created a comprehensive training manual for the chargeback department, ensuring clarity and consistency in handling disputes.
- Led training sessions for the chargeback team, empowering them with the necessary tools and knowledge to efficiently resolve chargebacks and improve department performance.
- Played a key role in establishing and building the chargeback department from the ground up, streamlining processes and ensuring the team operated at maximum efficiency
Sales Development Representative
EForms
06.2018 - 02.2022
- Achieved a quota attainment rate of 130%
- Exceeded monthly metrics for meetings/demos booked facilitating calls between clients and internal specialist
- Average 50 outbound calls per day and consistently sent in excess of 50 emails per day
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution taken in CRM.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
ISO Manager
Everest Business Funding
01.2016 - 06.2018
- Earned a promotion within 9 months by demonstrating a quick learning curve and the ability to adapt to new challenges.
- Committed to continuous self-improvement, consistently seeking ways to enhance skills and knowledge.
- Excelled in a high-pressure, fast-paced work environment, reliably meeting deadlines and delivering results.
- Developed strong, trust-based relationships with clients through exceptional service and tailored solutions to meet their needs.
- Collaborated effectively with internal teams to streamline and expedite the processing of business loan applications.
- Maintained strict confidentiality of sensitive bank records and client information, ensuring compliance with privacy regulations.
- Negotiated favorable terms for both customers and lenders, achieving mutually beneficial outcomes in every deal.
Education
Bachelor of Science - Health Services Administration
Florida International University
Miami, FL07.2019
Skills
- Product Enhancement Strategy
- Effective Customer Communication
- Social Media Platforms
- Account Management
- Client Satisfaction
- Marketing Effectiveness
- Product and Service Sales
- Account Growth
- Issue Handling
- Computer Proficiency
Skills
- Networking Strength
- Prospecting
- Technical Support
- Business Development
- Salesforce,Hubspot and Zendesk
- Sales presentations
- CPT and ICD coding
Timeline
Success Advisor Sales
HouseCall Pro
03.2024 - Current
Pharmaceutical Sales Representative
IQVIA Biotech
08.2023 - 01.2024
International Sales Representative
American Airlines
03.2022 - 03.2025
Chargeback Manager
EForms
10.2019 - 02.2022
Sales Development Representative
EForms
06.2018 - 02.2022
ISO Manager
Everest Business Funding
01.2016 - 06.2018
Bachelor of Science - Health Services Administration
Florida International University