Vanessa Renee Cortez
La Puente,USA
Summary
Dynamic professional with a proven track record at Food 4 Less Supermarket, excelling in customer service and problem-solving. Adept at maintaining organized work environments and adhering to safety protocols. Demonstrated leadership and teamwork skills, with expertise in inventory management and product knowledge, driving a 20% increase in customer satisfaction.
Overview
5
5
years of professional experience
Work History
Meat Department Clerk
Food 4 Less Supermarket
Baldwin Park, California
08.2024 - Current
- Guided customers in meat selection, providing detailed product information to enhance their shopping experience.
- Organized and maintained cleanliness of meat display cases, ensuring appealing presentation and compliance with health standards.
- Ensured compliance with food safety regulations and standards.
- Addressed customer inquiries and resolved issues efficiently to ensure satisfaction and repeat business.
- Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
- Maintained a clean and orderly work area in accordance with health and safety regulations.
ASSOCIATE
Auto Zone
South El Monte, USA
05.2023 - 07.2025
- Greet customers when they arrive at the AutoZone parts and accessories outlet.
- Engage customers in conversation to determine their specific requirements parts and accessories.
- Evaluated customers' vehicles to identify required parts and accessories and ensure proper fit.
- Provided cost estimates and discount options to facilitate informed customer purchasing decisions.
- Take and process customers provide them with receipts for record purposes.
- Expedited auto parts and accessories orders by actively following up on them.
- Create and maintain inventory of parts and accessories, and notify the supervisor if any low stock situations transpire.
SALES ASSOCIATE
Dollar Tree
LA PUENTE, USA
04.2022 - 05.2023
- Recommended merchandise to align with customer preferences and enhance shopping experience.
- Created eye-catching displays to attract customers and drive sales.
- Assisted with high-volume of customers and maintained professionalism while ensuring quality customer service.
- Completed cash register transactions and maintained accurate records of all transactions.
- Assisted customers in locating products and utilized store system to check availability at other locations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
PACKAGE HANDLER
UPS Customer Center
BALDWIN PARK, USA
08.2021 - 12.2021
- Achieved timely completion of tasks in fast-paced, deadline-driven environment.
- Executed verbal and written instructions to ensure accurate movement and shipping of products.
- Recorded incoming and outgoing packages and shipments to support efficient tracking and retrieval.
- Verified quantity and description of materials received by checking merchandise against packing list.
Education
Automotive Technician - Automotive Technician program
UEI College
West Covina, CA12-2023
High School Diploma - General Education
Bassett high school
Bassett, CA06-2018
Skills
- Customer Service
- Exceptional customer service
- Customer service commitment
- Troubleshooter
- Problem Solver
- Adhering to safety protocols
- Clean work environment
- Continuous learning
- Industry knowledge
- Leadership
- Team Player
- Active Listener
Timeline
Meat Department Clerk
Food 4 Less Supermarket
08.2024 - Current
ASSOCIATE
Auto Zone
05.2023 - 07.2025
SALES ASSOCIATE
Dollar Tree
04.2022 - 05.2023
PACKAGE HANDLER
UPS Customer Center
08.2021 - 12.2021
Automotive Technician - Automotive Technician program
UEI College
High School Diploma - General Education
Bassett high school