Vanessa Riggs
Winona,MO
Summary
Results-driven Operations Supervisor and Dispatcher with over 8 years of experience in scheduling coordination and customer service. Expertise in enhancing service delivery through effective communication and problem-solving. Strong background in data entry and invoice processing, known for effective communication and problem-solving abilities that improve client satisfaction and ensure timely task completion.
Overview
12
12
years of professional experience
Work History
Operations Supervisor/Dispatcher
Ecowaste Solutions
Winona, MO
10.2024 - Current
- Supervised daily operations, enhancing waste management processes for improved service delivery.
- Coordinated team schedules to maximize staff coverage and ensure timely task completion.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Processed incoming and outgoing correspondence efficiently and accurately.
- Performed data entry tasks using various software programs such as Excel, Word, Adobe Acrobat, etc...
- Received invoices and ensured all bills were paid or any past due invoices were addressed accordingly.
In Home Caregiver
Ozark Independent Living
West Plains, Missouri
06.2023 - 10.2024
- Documented client progress and any changes in health conditions accurately.
- Cultivated strong relationships with family members and caregivers to enhance client support.
- Provided emotional support through active listening to address client concerns effectively.
- Respected client privacy rights at all times when providing services.
- Coordinated transportation for patients to ensure timely arrival at appointments. and appointment scheduling.
Personal Assistant/Receptionist Administrator
John Young Contruction Company
Dallas , TX
11.2014 - 12.2019
- Managed calendars to ensure accurate scheduling of staffing and special events.
- Answered telephones and emails promptly, taking messages and transferring calls to appropriate individuals.
- Responded to customer inquiries via phone and in person.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Performed basic bookkeeping tasks such as accounts payable and receivable functions.
- Ensured confidentiality of sensitive information by implementing secure handling practices. of sensitive information and documents.
Education
High School Diploma -
Boulder City High School
Boulder City, NV06-2003
Skills
- Waste management
- Operations management
- Invoice processing
- Data entry
- KPI tracking
- Scheduling coordination
- Customer service
- Computer skills
- Telephone skills
- Organization
- Problem solving
- Confidentiality assurance
- Relationship building
- Effective communication
Timeline
Operations Supervisor/Dispatcher
Ecowaste Solutions
10.2024 - Current
In Home Caregiver
Ozark Independent Living
06.2023 - 10.2024
Personal Assistant/Receptionist Administrator
John Young Contruction Company
11.2014 - 12.2019
High School Diploma -
Boulder City High School