Autumn Nevarez
Tucson, Az,AZ
Summary
Well-qualified Supervisor/Lead dedicated to efficiency and reliability in personal work and collaborative projects. Excellent leadership and problem-solving abilities have shown proven success in improving operations. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor/Dispatcher
Sun tran
Tucson, AZ
12.2019 - Current
- Supervise over 350 employees including subcontractors, keep track of key performance indicators (KPIs) across different functions, including IT, customer support, and Scheduling
- Monitor compliance with operational policies and safety regulations and train employees to increase on-time performance by 20%
- Cross-trained to handle investigations of accidents, incidents, and emergencies that may occur on city buses or that affect efficiency of day-to-day schedule.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Encouraged and promoted ideas aligned to business needs and benefits to reduce employee turnover and burnout
Driver
Shamrock Farms
Tucson, AZ
05.2019 - 12.2019
- Deliver goods on behalf of contracted companies ensuring goods are safely transported from one location to another
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs
- Planned and adjusted optimal routes based on traffic and weather conditions
- Achieved consistent safety targets 100% of the time by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
Coach Operator
Sun Tran
Tucson, AZ
12.2017 - 05.2019
- Transported passengers after accepting fares and distributed transfers while assisting passengers with disabilities and their transport vehicles
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents
- Maintained clean safety record 100% of my time as driver
Customer Service Representative/Trainer
Sun Tran
Tucson, AZ
01.2015 - 12.2017
- Trained new staff on new customer service tasks, policies, procedures as well as federal, state laws and regulations.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
- Answered an average of 200 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing service information
- Implemented a new training program that increased employee retention by 80%
Gift Shop Keeper/Event Planner
El Charro Café
Tucson, AZ
06.2013 - 01.2015
- Aided customers with reservations, inventory, and accepting cash deposits from employees
- Offered several options to client for event location
- Recommended workflow and budget improvements, resulting in up to 50% in savings per event
- Performed face-to-face meetings to finalize a contract for services and event details
- Selected and ordered décor and event materials
- Established working relationships with clients by organizing various events
Education
Bachelor of Science - Business Administration
University of Phoenix
06.2022
Associate of Arts - Business Fundamentals
University of Phoenix
06.2019
Skills
- Team Work Scheduling
- Effective Communications
- Critical Thinking
- Staff Management
- Policies and procedures
- Coaching and mentoring
- Microsoft Windows and Office
- Multitasking and Prioritization
- Incident investigation
- Safety and compliance inspections
Certification
- Licensed Class B CDL - 2017-current
- CPD Certified , Life Coach- 2021
Class B CDL
Passenger and airbrakes endorsement. Skilled in operating both bus and bobtails.
Timeline
Operations Supervisor/Dispatcher
Sun tran
12.2019 - Current
Driver
Shamrock Farms
05.2019 - 12.2019
Coach Operator
Sun Tran
12.2017 - 05.2019
Customer Service Representative/Trainer
Sun Tran
01.2015 - 12.2017
Gift Shop Keeper/Event Planner
El Charro Café
06.2013 - 01.2015
Bachelor of Science - Business Administration
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix