Vanessa Rios
Exeter,PA
Summary
Professional legal support specialist with history of ensuring efficient and effective operations in legal settings. Proven ability to manage documentation, schedule coordination, and client communication. Strong team player with focus on achieving results and adapting to changing needs. Skilled in legal research, drafting correspondence, and maintaining confidentiality. Reliable and organized with commitment to supporting legal teams in delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Legal Secretary/Support Staff
North Penn Legal Services
11.2021 - Current
- Maintain strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitate communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arrange for delivery of legal correspondence to clients, witnesses, and court officials.
- Organize files for court proceedings.
- Receive and placed telephone calls to clients and prospective clients.
- Manage multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepare legal correspondence and wrote professional letters for legal assistants and attorneys.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm.
- Developed and maintained positive relationships with clients and colleagues.
- Weekly bank deposits, with zero discrepancies or errors.
- Manage IOLTA check book and excel spreadsheet to reflect account details on a monthly basis.
- Run Wyoming County Stop Grant quarterly reports.
Intake Worker/Support Staff
North Penn Legal Services
12.2019 - 11.2021
- Proactively participate in meetings sharing ideas and opinions
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Motivated team player that's punctual, thorough, and reliable
Education
Associates Degree - Specialized Business, Criminal Justice and First Response
YTI
Lancaster, PA06.2011
Skills
- Teamwork
- Problem-Solving
- Leadership
- Handling conflict
- Computer and office technology
- Writing and transcription
- Interpersonal and communication skills
- Strong organizational skills with attention to detail
- Efficient multi-tasker
- Appointment setting
- Client communication
- Calendar management
- Document filing
- Client correspondence
- Document preparation
- Drafting legal documents
- Meeting coordination
- Document formatting
Languages
English - Native
Spanish - Intermediate
Timeline
Legal Secretary/Support Staff
North Penn Legal Services
11.2021 - Current
Intake Worker/Support Staff
North Penn Legal Services
12.2019 - 11.2021
Associates Degree - Specialized Business, Criminal Justice and First Response
YTI
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