Vanessa Ritch
Troy,AL
Summary
Retail leader with over four years of progressive experience at Walmart, currently serving as Fashion Team Lead. Known for driving accountability, strengthening execution, and developing high-performing associates. Cross-trained across Front End, General Merchandise, and Center Store, with a strong understanding of total store operations. Consistently seeks opportunities to learn, grow, and take on greater responsibility. Ready to step into a Coach role to elevate team performance and deliver measurable results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Fashion Team Lead
Walmart
Dothan, USA
03.2024 - Current
- Coached team members and new leaders to reinforce accountability and operational excellence.
- Oversaw freight flow, modular execution, visual presentation, and inventory accuracy.
- Provided cross-department support to ensure seamless operations and enhance overall store performance.
- Partnered with leadership to promote shrink awareness, safety standards, and policy compliance.
Front End Service Associate
Walmart
Dothan, USA
01.2024 - 03.2024
- Assisted customers with returns, exchanges, and service desk operations while maintaining strict policy compliance.
- Managed high-volume transactions with professionalism and attention to detail.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Fashion Team Associate
Walmart
Dothan, USA
07.2023 - 01.2024
- Maintained apparel standards, supported freight processing, and ensured strong visual presentation.
- Assisted customers while supporting operational execution and daily workload priorities.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Front End Checkout Associate
Walmart
Dothan, USA
10.2021 - 07.2023
- Accurately operated POS and self-checkout systems in high-pressure environments.
- Provided exceptional customer service and resolved inquiries promptly.
Education
High School Diploma -
Cottonwood High School
08.2019 - 05.2023
Skills
- Team Leadership & Associate Development
- Cross-Department Operational Knowledge
- Powered Equipment Certified (Electric Pallet Jack, Forklift, Scissor Lift, Walkie Stacker)
- Customer Experience & Conflict Resolution
- Policy Compliance & Shortage Awareness
- Visual merchandising
- Operational efficiency
Performance & Recognition
Associate of the Month - November 2024
Evaluation of 2024-2025: Exemplary
Timeline
Fashion Team Lead
Walmart
03.2024 - Current
Front End Service Associate
Walmart
01.2024 - 03.2024
Fashion Team Associate
Walmart
07.2023 - 01.2024
Front End Checkout Associate
Walmart
10.2021 - 07.2023
High School Diploma -
Cottonwood High School
08.2019 - 05.2023