Dana Austin
Jacksonville
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
17
17
years of professional experience
Work History
Fashion team lead
Walmart
Jacksonville
09.2025 - Current
- Coordinated schedules to ensure adequate coverage and resource allocation.
- Trained new employees on operational procedures and company policies.
- Developed training materials to enhance team skills and knowledge.
- Facilitated communication between departments for streamlined processes.
- Implemented process improvements to optimize workflow and productivity.
- Provided feedback to team members for performance enhancement initiatives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Ensured compliance with industry standards and regulations.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Oversaw training and development programs to enhance team skills and knowledge.
- Managed conflict resolution within the team to maintain a positive work environment.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Asset Protection Associate
Walmart
Jacksonville
09.2024 - 09.2025
- Monitored store premises to prevent theft and ensure customer safety.
- Conducted regular audits of merchandise and inventory for discrepancies.
- Collaborated with law enforcement on theft investigations and incidents.
- Responded to alarms and alerts, assessing situations for potential threats.
- Documented incidents and prepared reports for management review.
- Assisted customers with inquiries while maintaining a secure shopping environment.
- Maintained safety and security of premises, visitors and employees.
- Identified potential shoplifters and alerted management.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Provided assistance in the training of new hires on asset protection procedures.
- Responded promptly to all alarms activated within the store.
Fashion Associate
Walmart
Jacksonville
05.2021 - 09.2024
- Assisted customers with product selection and fashion advice.
- Organized merchandise displays to enhance visual appeal.
- Maintained inventory accuracy through regular stock checks.
- Processed customer transactions efficiently at the checkout counter.
- Responded to customer inquiries and resolved issues promptly.
- Participated in training new associates on store policies and procedures.
- Informed customers of upcoming sales, promotions, and special events.
- Responded promptly to customer inquiries via phone or email.
- Demonstrated how to properly use styling tools like curlers or flat irons.
- Kept up-to-date on current fashion trends and advised customers accordingly.
- Monitored fitting rooms for cleanliness and tidiness during peak hours of business.
- Provided excellent customer service by greeting customers in a friendly manner.
- Collaborated with other associates to ensure customer satisfaction.
- Checked tags for accuracy of price and size information before displaying products.
- Handled returns or exchanges in a professional manner while adhering to company policies.
- Managed social media accounts for the store, posting updates regularly.
- Assisted customers with selecting merchandise and provided fashion advice.
- Organized clothing racks and displays to promote new items.
- Conducted training sessions for new staff members on fashion trends and store policies.
- Ensured all security protocols were followed at all times when handling cash transactions.
Mortgage Consultant
Wells Fargo
Jacksonville
12.2018 - 06.2022
- Assist clients with paying their mortgage as well as pay offs.
- Evaluated and approved loan applications based on established criteria.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Reviewed clients escrow and ran escrow analysis.
- Reviewed closing documentation with clients and appraisals.
- Reviewed amortization schedules with clients for sooner maturity dates for their loan.
- Disaster relief.
- Evaluated client financial needs to recommend appropriate mortgage products.
- Guided clients through mortgage application processes and documentation requirements.
- Reviewed credit reports to assess borrower eligibility and risk factors.
- Educated clients on mortgage terms, interest rates, and loan options available.
- Developed customized loan solutions to meet diverse client financial situations.
- Maintained up-to-date knowledge of changes in the mortgage industry, including regulations, policies and procedures.
- Educated customers on various types of mortgages, interest rates and other related topics.
- Collaborated closely with legal teams during disputes or litigation cases involving mortgages or foreclosure proceedings.
- Monitored progress throughout the entire loan process while keeping clients informed at all times.
Sales Associate
GAP/OLD NAVY
Jacksonville
10.2015 - 11.2017
- Clean shelves, counters, and tables.
- Exchange merchandise for customers and accept returns.
- Inventory stock and requisition new stock.
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
- Prepare merchandise for purchase or rental.
- Place special orders or call other stores to find desired items.
- Demonstrate use or operation of merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Answer questions regarding the store and its merchandise.
- Compute sales prices, total purchases, and receive and process cash or credit payment.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Greet customers and ascertain what each customer wants or needs.
- Maintained store appearance through effective merchandising and organization.
Administrative Assistant
Safe Haven Too Daycare Center
Baltimore
06.2009 - 07.2015
- Learn to operate new office technologies as they are developed and implemented.
- Order and dispense supplies.
- Mail newsletters, promotional material, or other information.
- Manage projects or contribute to committee or team work.
- Conduct searches to find needed information, using such sources as the Internet.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Provide services to customers, such as order placement or account information.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Maintain scheduling and event calendars.
- Complete forms in accordance with company procedures.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Create, maintain, and enter information into databases.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Use computers for various applications, such as database management or word processing.
Sales Associate
Dollar Tree
Baltimore
06.2012 - 02.2014
- Inventory stock and requisition new stock.
- Exchange merchandise for customers and accept returns.
- Clean shelves, counters, and tables.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Demonstrate use or operation of merchandise.
Education
Word Academy
Baltimore, MDSkills
- Organizational Awareness
- Communications
- Computer Literacy
- Team building
- Employee training
- Conflict resolution
- Process improvement
- Customer service
- Inventory management
- Time management
- Problem solving
- Leadership development
- Product management
- Workplace safety
- Employee engagement
- Strategic planning
- Customer focus
- Client communication
- Quality control
- Operations management
- Change management
- Loss prevention
- Performance improvement
- Program development
- Invoice verification
- Regulatory compliance
- Production monitoring
- Talent acquisition
- Coaching and mentoring
- Deadline management
- Workflow management
- Employee evaluation
- Schedule management
- Influencing skills
- Complaint resolution
- Task delegation
- Diversity and inclusion
- Equipment maintenance
- Work assignment delegation
- Relationship building
- Human resources management
- Safety processes and procedures
- Coaching
- Safety
- Goal setting
- Documentation and reporting
- Analytical thinking
- Leadership
- Verbal and written communication
- Issue resolution
- Giving constructive feedback
- Sales expertise
- Daily workflow improvement
- Cash handling
- Quality improvement
- Meeting facilitation
- Work Planning and Prioritization
Personal Information
Willing To Relocate: Anywhere
Timeline
Fashion team lead
Walmart
09.2025 - Current
Asset Protection Associate
Walmart
09.2024 - 09.2025
Fashion Associate
Walmart
05.2021 - 09.2024
Mortgage Consultant
Wells Fargo
12.2018 - 06.2022
Sales Associate
GAP/OLD NAVY
10.2015 - 11.2017
Sales Associate
Dollar Tree
06.2012 - 02.2014
Administrative Assistant
Safe Haven Too Daycare Center
06.2009 - 07.2015
Word Academy