Vanessa Rivera Lewis
Data Entry
Elgin,IL
Summary
Seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal, time management, and problem-solving skills. Passionate about contributing to a dynamic team environment and achieving measurable results. Committed to continuous learning and growth to excel in any role. Excited to bring a diverse skill set and positive attitude to a new opportunity.
Overview
4
4
years of professional experience
Work History
Customer Service Representative ( Remote)
Enova
06.2022 - Current
- Answer incoming calls, place outbound calls and send emails.
- Inform customers about billing procedures and process payments.
- Update customers accounts, following policies and procedures.
- Process payments and adjust payments
- Ask probing questions to determine service needs and accurately input information into electronic systems.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations with customers.
- Educate customers on company offerings.
- Conduct walk-throughs to guide customers though applications and help with troubleshooting any issues they encountered.
Collections Representative (Assignment)(Remote)
Enova
02.2023 - 06.2023
- Used effective questioning techniques to clarify why debtors were delinquent.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Negotiated settlements or payment plans with customers.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Placed outbound calls and received inbound calls
Data Entry Representative
LSI Lending Solutions
09.2021 - 06.2022
- Met or exceeded daily productivity targets while maintaining high-quality standards.
- Assisted in digitizing paper records to improve efficiency and record-keeping.
- Managed and maintained confidential records while following data security protocols.
- Conducted data audits to identify and correct errors in databases.
Education
Some College (No Degree) - Completed English I & II, Psychology, Algebra
Elgin Community College
Elgin, ILSkills
- Data Entry & Typing Speed
- Keyboarding & 10-Key Proficiency
- CRM & Data Management Software (eg, Salesforce)
- Data Accuracy & Quality Control
- File Organization & Management
- Confidential Data Handling
- Microsoft Excel & Google Sheets
- Administrative Support
- Communication Skills
- Problem-Solving
- Active Listening
- Conflict Resolution
- Time Management
- Phone Etiquette
- Email Correspondence
- Adaptability
- Attention to Detail
Timeline
Collections Representative (Assignment)(Remote)
Enova
02.2023 - 06.2023
Customer Service Representative ( Remote)
Enova
06.2022 - Current
Data Entry Representative
LSI Lending Solutions
09.2021 - 06.2022
Some College (No Degree) - Completed English I & II, Psychology, Algebra
Elgin Community College
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