Summary
Overview
Work History
Education
Skills
Certificatesandlicenses
Accomplishments
Timeline
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Vanessa Rivota

Gurnee,IL

Summary

Experienced Pharmacy Operations Manager at Walgreens Boots Alliance. Proven track record of leading teams of 10+ to achieve zero invoice errors through exceptional training and strong critical thinking. Proficient in utilizing AS400 and fostering professional development. Specializes in building relationships and ensuring regulatory compliance, resulting in significant improvements in operational efficiency.

Overview

12
12
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens Boots Alliance
05.2021 - Current
  • Manage and coordinate the tasks for the team to efficiently work successfully such as posting deliveries properly, correctly process prescriptions, contact insurances, bill claim’s correctly, make certain the team knows how to replenish inventory
  • Oversee daily operations of the pharmacy, managing a team of 10 pharmacists and technicians to ensure optimal patient service and compliance with all regulations
  • Monitor the team’s performance by observing and going over reports
  • Conduct staff training and performance evaluations, fostering a culture of continuous improvement and professional development
  • Overseeing accuracy of deliverables to ensure correct counts, by doing so we reduced incoming invoice errors from 40% to 0%
  • Experience with reports as a means to manage operational decision-making such as quality control, staffing, rotations, manage financial costs and adhere to labor forecast

Senior Certified Technician

Walgreens Boots Alliance
09.2012 - 05.2021
  • Contact Doctor's offices to acquire prescriptions, request prior authorizations on medications, as well as go over patient’s medication history when necessary
  • Ensured all technicians were up to date on all legal training and licenses
  • Assess and execute the training needs for all employees whenever needed
  • Processed incoming drug orders, locate and fill prescriptions, and making modifications per pharmacist request
  • Actively worked to display a courteous and empathetic attitude to customers

Education

Medical Office Assistant - Medical

The College of Office Technology
05-2010

Skills

  • Effective team leader
  • Strong communication
  • Utilize AS400
  • Excellent organizational skills
  • Relationship building
  • Retention
  • Strong critical thinking skills
  • Exceptional training
  • Mentoring

Certificatesandlicenses

  • CPR Certified
  • Pharmacy Technician Certified
  • Pharmacy Technician License

Accomplishments

    Resolved issues at a second pharmacy to help improve the overall customer service experience, and bring knowledge to the staff to help maintain proper operations.

Timeline

Pharmacy Operations Manager

Walgreens Boots Alliance
05.2021 - Current

Senior Certified Technician

Walgreens Boots Alliance
09.2012 - 05.2021

Medical Office Assistant - Medical

The College of Office Technology

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Vanessa Rivota