Vanessa Robles
El Indio,CA
Summary
Dynamic dental professional with extensive experience at EJ Dental, excelling in project coordination and customer service. Proven track record in enhancing patient satisfaction and streamlining operations, achieving significant increases in referrals. Skilled in data entry and multitasking, with a strong focus on team management and process improvement.
Overview
16
16
years of professional experience
Work History
Coordinator
EJ Dental
Coachella, CA
08.2023 - 01.2026
- Coordinated patient scheduling to optimize daily operations and enhance workflow efficiency.
- Managed communication between dental staff and patients, ensuring accurate information transfer.
- Assisted in maintaining patient records using electronic health record (EHR) systems for accuracy and compliance.
- Supported inventory management by tracking supplies and ordering materials as needed to prevent shortages.
- Conducted follow-up calls with patients post-treatment to assess satisfaction and encourage loyalty.
- Implemented process improvements that streamlined appointment confirmations, reducing no-show rates.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Dental Office Manager
EJ Dental
Coachella, CA
08.2023 - 01.2026
- Assisted in daily office operations and patient scheduling.
- Supported dental staff in maintaining accurate patient records.
- Learned to utilize practice management software for appointment management.
- Provided customer service by addressing patient inquiries and concerns.
- Participated in training sessions to develop skills in office management tasks.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
Patient Care Specialist
Bright Now! Dental
La Quinta, CA
06.2010 - 07.2023
- Assisted patients with scheduling, confirming appointments, and processing insurance information.
- Educated patients on treatment plans and oral health care practices.
- Coordinated with dental teams to ensure seamless patient experiences and efficient workflow.
- Implemented patient feedback mechanisms to enhance service quality and satisfaction.
- Managed patient records with accuracy, ensuring compliance with HIPAA regulations and confidentiality standards.
- Developed protocols for handling patient inquiries, improving response times and overall communication effectiveness.
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
Education
Certification - Dental Assistant
UEI College
Huntington Park, CA02.1998
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Project coordination
- Staff management
Timeline
Coordinator
EJ Dental
08.2023 - 01.2026
Dental Office Manager
EJ Dental
08.2023 - 01.2026
Patient Care Specialist
Bright Now! Dental
06.2010 - 07.2023
Certification - Dental Assistant
UEI College