Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Rodriguez

Oklahoma City,OK

Summary

Energetic and detail oriented with a strong background in customer service. Ability to enhance team performance and ensure compliance through effective cash handling and management. Recognized for exceptional communication skills and a commitment to delivering quality service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Teller

NBC/ Equity Bank
Oklahoma City, OK
11.2024 - Current
  • Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
  • Provided customers with answers to account inquiries, promptly and with confidentiality.
  • Maintained cash drawer balance through consistent record-keeping and daily assessment.
  • Collaborated with team members to take care of customer needs and ensure quality service.

Server

Flowerchild
Oklahoma City, OK
10.2023 - 11.2024
  • Provide recommendations based on guests allergies and dietary preferences.
  • Adhered to all food safety regulations to ensure the health and well-being of guests.
  • Handled cash transactions accurately using a POS system while maintaining balanced cash drawer.
  • Uphold hospitality standards by providing a friendly and caring attitude towards guests.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages.

Barista Trainer

Starbucks
Edmond, OK
09.2022 - 03.2024
  • Memorized over 50 menu items in order to craft hundreds of custom beverages daily.
  • Performed numerous cleaning tasks to ensure that the workplace environment was up to standard.
  • Collaborated with up to eight coworkers to strategize and execute plans to make the shift run efficiently.
  • Trained new employees on customer service techniques and beverage standards.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Teller

American Nation Bank
Marietta, OK
10.2021 - 08.2022
  • Preformed daily transactions such as deposits, withdrawals, loan payments, and the selling of cashier's checks.
  • Ensured each transaction was processed with accuracy and confidentiality.
  • Attended to customers' questions and concerns via phone.
  • Preserved all records and documentation of each transaction in compliance with bank standards.

Education

Associate of Science - Behavioral Sciences

Murray State College
Tishomingo, OK
08-2024

Skills

  • Exceptional customer service
  • Training and Development
  • Professionalism
  • Good Communication
  • Cash handling and management
  • Food Handling

Timeline

Teller

NBC/ Equity Bank
11.2024 - Current

Server

Flowerchild
10.2023 - 11.2024

Barista Trainer

Starbucks
09.2022 - 03.2024

Teller

American Nation Bank
10.2021 - 08.2022

Associate of Science - Behavioral Sciences

Murray State College