Vanessa Rodriguez
Mount Vernon,WA
Summary
To be a part of a team, that creates remarkable moments that people will remember
Overview
10
10
years of professional experience
Work History
Student
Washington State University
01.2023 - Current
- Gaining comprehensive understanding of psychological principles and the field's use of the scientific methods
- Ability to systematically identify and solve human problems that are crucial skills in all workplaces and life situations
- Collaborate on group projects
- Enhance classroom experiences by utilizing multimedia presentations and interactive learning tools.
- Complete rigorous readings as directed to support unit learning goals.
Notary Public
Sole Proprietorship
04.2018 - Current
- Provide trustworthy and exceptional customer service to future home buyers
- Assist customers with any questions regarding home loan such as interest rate, down payment and lien holder
- Prepare and arrange mortgage documents for customers
- Actively seek to ensure the comfort and relaxation of customers throughout the closing process
- Provide clear and accurate instructions to customers on how to fill out pertinent documents
- Make decisions to address unexpected issues
- Manage time sensitive circumstances
Customer Care
Alaska Airlines
06.2025 - 11.2025
- Understood and complied with all job regulations
- Ensured all equipment was in working order
- Resolved guest situations
- Understood company policies and procedures to complete job duties
- Empowered to know when to make exceptions to make things right for guests
Flight Attendant
Envoy Airlines
04.2016 - 04.2018
- Provided inflight customer service to passengers traveling domestically
- Worked along side crew members to complete cabin duties and ensure smooth flow of service
- Addressed and handled emergency situations adhering to Envoy Airlines policies and FAA regulations
- Provided emotional support and guidance to flyers experiencing any uneasiness or panic
- Maintained positive working relationships with crew members to ensure seamless inflight experience for passengers as well as crew
- Attended four week of Envoy Airlines training that included handling emergency situations such as firefighting, plane evacuations, human trafficking, psychological duress and customer service
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
Education
Bachelor of Science - Psychology
Washington State University
Spokane, WASkills
- Ability to put safety first and take action to support the safety and security of others
- Ability to understand and anticipate needs
- Ability to provide genuine and caring service while creating personal connections through a positive and approachable manner with guests and coworkers
- Ability to take initiative and collaborate with peers to ensure the success
- Ability to work in an environment subject to varying conditions
- Ability and willingness to travel extensively and be away from home overnight for multiple days at a time
- Fluent in English & Spanish
Timeline
Customer Care
Alaska Airlines
06.2025 - 11.2025
Student
Washington State University
01.2023 - Current
Notary Public
Sole Proprietorship
04.2018 - Current
Flight Attendant
Envoy Airlines
04.2016 - 04.2018
Bachelor of Science - Psychology
Washington State University