Vanessa Rogers
Vero Beach,FL
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
26
26
years of professional experience
Work History
CSR II
Indian River County Tax Collector
Vero Beach, Fl
05.2015 - 04.2024
- Resolved customer inquiries and complaints by providing tailored solutions that enhanced customer satisfaction.
- Addressed customer concerns and resolved issues promptly, ensuring a positive customer experience.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Relayed new and relevant information to customers and followed up on promises.
- Met and exceeded daily service quality and performance goals.
- Issued and renewed CDLs, updated DOC physicals, processed ID cards, cleared sanctions, managed title transfers, and handled registration renewals and duplicates efficiently.
Customer Service Cashier
Walgreens
Vero Beach, Fl
03.1998 - 04.2015
- Processed cash, check, and card transactions while maintaining balanced cash drawer.
- Trained new employees on transaction handling, quality customer service, and adherence to store procedures for consistent operations.
- Maintained knowledge of store products and services to offer quality recommendations to customers.
- Restocked products while enhancing aisle support and increased sales.
- Identified product prices using barcodes, scanners and store databases.
Education
High School Diploma -
Vero Beach High School
Vero Beach, Fl06-1987
Skills
Customer relationship management
- Call center experience
- Scheduling coordination
- Inventory management
- Key holder experience
- Solution-oriented thinking
Timeline
CSR II
Indian River County Tax Collector
05.2015 - 04.2024
Customer Service Cashier
Walgreens
03.1998 - 04.2015
High School Diploma -
Vero Beach High School