Vanessa Rogers
Vero Beach,FL
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
26
26
years of professional experience
Work History
CSR II
Indian River County Tax Collector
05.2015 - 03.2024
- Achieved high customer satisfaction by effectively resolving inquiries, complaints, and issues with insightful solutions. Delivered exceptional service through inbound call management, assisting customers with various needs and questions. Resolved customer concerns promptly, enhancing overall experience. Communicated relevant information to customers and ensured follow-up on commitments. Consistently met and exceeded daily service quality and performance goals. Streamlined daily operations by issuing new CDLs, renewing and replacing CDLs, updating physical documents for CDL issuance, and processing ID cards. Cleared sanctions, managed original title transfers, and facilitated out-of-state renewals and duplicate registrations. Processed lien requests and efficiently renewed or replaced all class licenses.
Customer Service Cashier
Walgreens
03.1998 - 04.2015
- Achieved improved aisle organization and increased sales through effective product restocking and merchandising. Facilitated seamless cash, check, and card transactions while maintaining a balanced drawer for significant purchases. Enhanced customer satisfaction by delivering knowledgeable product recommendations. Generated accurate sales reports to inform management of transaction details. Leveraged barcode scanners and store databases for precise product pricing. Ensured financial accuracy by balancing the cash register. Developed new employee skills in transaction handling and customer service excellence.
Education
High School Diploma -
Vero Beach High School
Vero Beach, Fl06-1987
Skills
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Payment processing
- Appointment scheduling
- Multi-line phone talent
Timeline
CSR II
Indian River County Tax Collector
05.2015 - 03.2024
Customer Service Cashier
Walgreens
03.1998 - 04.2015
High School Diploma -
Vero Beach High School