Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Reeves-Case

Sun City,AZ

Summary

Hardworking and passionate with strong organizational skills, eager to secure Customer Service position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

CSR II

Arizona Game and Fish Department
03.2024 - Current


  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction with new and repeat business.
  • Delivered exceptional customer service to every customer in person or by phone.
  • In charge of inventory, running reports and entering products for purchase.
  • Encourage Customers to explore the grounds of the Ben Avery Shooting Facility and Classes offered through Game and Fish.
  • Cross-trained and provided backup support for both Clay Target Center and Rifle Pistol Range.

Executive Secretary

Blackwater Drilling Services Inc.
06.2010 - 05.2023
  • Handled confidential information in professional manner.
  • Handled incoming and outgoing mail, and email.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, and monthly bank accounts.

Business Owner/Partner

Hubzone Supply Company
08.2005 - 05.2010
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Maintained records with invoices, debits, and credits.
  • Organized and attended trade shows and special events to showcase products to attract new customers.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Maintained comprehensive understanding of products, services and competitors to enhance sales.
  • Served customers with knowledgeable, friendly support at every stage of purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence with a professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Consulted with vendors to supply accurate product and service information.
  • Managed day-to-day business operations.
  • Developed useful shipping systems to establish cost-effective delivery of products.

Head Sales Representative

AAA Fire & Safety Company
01.2003 - 08.2005
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Quoted prices, credit terms and other bid specifications.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Set and achieved company defined sales goals.

Education

High School Diploma -

East Bakersfield High School
Bakersfield, CA
08.1986

Skills

  • Research abilities
  • Vendor relations
  • AR/AP
  • Document Filing and Retrieval
  • Scheduling
  • Attention to Detail
  • Customer Relations
  • Data Entry
  • Organizational Skills
  • Professional demeanor
  • Reliable and Responsible
  • Honest and Dependable

Timeline

CSR II

Arizona Game and Fish Department
03.2024 - Current

Executive Secretary

Blackwater Drilling Services Inc.
06.2010 - 05.2023

Business Owner/Partner

Hubzone Supply Company
08.2005 - 05.2010

Head Sales Representative

AAA Fire & Safety Company
01.2003 - 08.2005

High School Diploma -

East Bakersfield High School

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