Abigail Egolf
Sarasota,FL
Summary
Proven track record in enhancing customer satisfaction and retention at Duluth Trading Company through expert complaint handling and CRM software proficiency. Skilled in delivering customized facial treatments, evidenced by increased loyalty at Nyoka Skincare. Licensed in Florida, showcasing a blend of empathetic customer focus and technical acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
CSR II
Duluth Trading Company
09.2021 - 03.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Licensed Medical Aesthetician
Nyoka Skincare
10.2018 - 04.2019
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
- Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
- Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
Licensed Medical Aesthetician
Abigail's Skincare At Bayshore Plastic Surgery
05.2010 - 03.2012
- Collaborated with medical professionals to provide comprehensive care for patients undergoing cosmetic procedures or surgery.
- Designed promotional materials and marketing campaigns that attracted new clientele while maintaining existing customer loyalty.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
- Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
Aesthetician
Diane K Salon And Spa
07.2000 - 08.2010
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Education
Practical Nursing -
SCTI
Sarasota, FL06.2016
Skincare Specialist -
Jeboutique Beauty School
El Cajon, CA09.1997
No Degree -
Ball State University
Muncie, INHigh School Diploma -
Wawasee High School
Syracuse, IN05.1994
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Facial Treatment Knowledge
- Customized Treatment Plans
- Scheduling and Time Management
- Record Keeping Abilities
- Florida licensed esthetician
Timeline
CSR II
Duluth Trading Company
09.2021 - 03.2024
Licensed Medical Aesthetician
Nyoka Skincare
10.2018 - 04.2019
Licensed Medical Aesthetician
Abigail's Skincare At Bayshore Plastic Surgery
05.2010 - 03.2012
Aesthetician
Diane K Salon And Spa
07.2000 - 08.2010
Practical Nursing -
SCTI
Skincare Specialist -
Jeboutique Beauty School
No Degree -
Ball State University
High School Diploma -
Wawasee High School