Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Roman

Trumbull

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with the ability to coach and train employees so they can reach their maximum potential. Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier

Dunkin' Donuts
08.2021 - 04.2024
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Shift Leader

Cantina Hospitality
01.2021 - 08.2021
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Collected, arranged and input information into database system.

Food Champion

Cantina Hospitality
08.2020 - 01.2021
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Checked completed orders for accuracy and bagged meals for easy carrying.

Shift Leader

Tacala Inc.
04.2018 - 09.2018
  • Coached team members in techniques necessary to complete job tasks.
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Answered calls by addressing customer inquiries, solving problems and providing new product information.

Service Champion

Cantina Hospitality
03.2017 - 03.2018
  • Input food and drink orders into the system, documented special requests and processed payments.
  • Maintained counter areas in a neat and clean fashion.
  • Restocked condiments, utensils and napkins, removed trash and cleaned drink dispensers.
  • Greeted customers, answered questions and took orders.
  • Operated a cash register for cash, check and credit card transactions with accuracy.

Education

High School Diploma -

Bassick High School
Bridgeport, CT
2015

Skills

  • Exceptional time management skills
  • Excellent work ethic
  • Motivated team player

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Cashier

Dunkin' Donuts
08.2021 - 04.2024

Shift Leader

Cantina Hospitality
01.2021 - 08.2021

Food Champion

Cantina Hospitality
08.2020 - 01.2021

Shift Leader

Tacala Inc.
04.2018 - 09.2018

Service Champion

Cantina Hospitality
03.2017 - 03.2018

High School Diploma -

Bassick High School

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Vanessa Roman