Vanessa Romero
Assistant/ Associate
Riverside,CA
Summary
Resourceful team leader and team player fluent in Spanish and English. Experience with motivating and coaching young children ages 0 and up with education and athletics. High-energy problem-solver, knowledgeable about competitor strategies and talented in adapting team techniques to overcome challenging styles. Knowledgeable and dedicated customer service with experience in the sales and retail industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Also Follows proper safety measures when dealing or preparing food in the kitchen work area using sanitary cleaning procedures before, during, and after the cooking process. 18 years old with a high school diploma received with a 3.7 GPA on 05/27/21 Certified with a CPR/ AED / First aid (adults/children/infants/choking) as of 06/07/22
Overview
4
4
years of professional experience
1
1
Certification
Work History
As a Student
Food and Nutrition, Norte vista high school
Riverside, CA
08.2018 - 05.2021
- This class taught basic sanitary procedures before prepping food such as washing your hands with soap and hot water, cleaning your counters and cooking equipment, having hair up or in a net, and wearing an apron and gloves to protect others and yourself.
- We review a recipe by gathering information and creating instructions to later on create a certain dish from scratch by taking notes on ingredients, kitchen utensils that will be used, and clear step by step instructions with times and descriptions. We also watched our teacher do the task before hand so that we knew how to do it properly.
- Learning was successful in this class by doing hands on cooking and baking using the correct kitchen utensils, cutting boards, keeping a timer, keeping an eye on the food and how it should look, wether it was mixing batter, cooking a certain meat, baking cookies, etc. when dealing with meat and vegetables it was important to use different cutting boards. we also learned to clean as we go if their was time in between so no clutter could be caused.
- In this class we used the oven, the microwave to thaw out frozen foods, and a fire stove. we learned how to use the broiler but it was never used.
- Back to the sanitary procedures, we make sure your kitchen area is cleaned up as you go so that no bacteria gets onto the food, followed by using separate cutting boards for meats and vegetables.
- Simple safety procedures, as to what to do if someone was choking, how to not expand a fire and stop it instead, and many other hazardous things we should look out for in cooking steamed food, looking out for sharp utensils in the sink, again, using different cutting boards for meat and vegetables, making sure pot handles were faced the correct way, keeping clutter out of the way, were all some of the things we were taught to decrease injury.
Private Tutor
Self Employed
Riverside, CA
08.2020 - 12.2020
- As a tutor I have helped children ages 3-9 with different subjects such as math, Spanish, english language arts, science and reading.
- The techniques I used for these kids were repetition in words, writing down words that were mispronounced or misspelled, identified weaknesses in subjects to better understand their struggles, used flashcards for math and drew out different examples on a white board or on paper using pictures and real life situations as the questions, used different learning methods for every child depending on ages, went over books and had them take notes on their own, printed out different math sheets and Spanish language worksheets where they can point out an object to me and tell me what it is in Spanish, and with anything that they struggled with,I had them do it as homework for me. For example, I would give them words to spell out and words that they misspelled, they have to study it, pronounce it, learn the meaning and write a sentence using the word.
- It is important for children to have extra help early on in order for them to understand things a little clearly, where they can feel comfortable enough to feel confident in themselves to do independent studies on the subject they struggle with. It is also important to make sure the child isn't bored and is constantly doing something different to help them learn every time they are studying or learning and that is the type of tutor I was. I like to make learning fun and I collaborated with parents to see what their learning style was, to create learning sessions appropriate for the students age.
Cashier/Sales Associate
Spirit Halloween
Riverside, CA
10.2020 - 10.2020
- This was a seasonal job that ended on Halloween
- Although I only worked from mid October to the 31st of October, i quickly memorized the store arrangements in order to prevent a hassle of locating an item for a customer
- In that small period of time being a sales associate on the sales floor, the position held required to place items back on shelfs if misplaced , provide customers with any help on sizes or items in stock, and was quickly switched to cashier when the store was busy which was towards the days closer to
- Halloween
- Handling money correctly back to customers, scanning the correct items and discount codes, and giving the customer a friendly and helpful experience, is all important to me for the store and for the customers service
- Lifting boxes more than 50lbs and reaching high areas were also part of the position as a sales associate and cashier at spirit Halloween.
Mobile Sales Associate
Metro PCS T-Mobile
Riverside, CA
07.2021 - 11.2021
- My accomplishments while working here include learning quickly, communicating with customers about their visit to the mobile store and guiding them through any concerns they may have. I gained experience on how to be a sales person by having knowledge in the products we have in stock, keeping up with trainings and constantly checking on updates to stay up to date with the company and promotions.
- During holidays, staying up to date required changing the promotional signs and banners on the stores walls used for advertisement, and memorizing the phones that had just came out, including promotional prices and regular prices for all sorts of new or existing customers.
- This job consisted of working with multiple customers at once and multi tasking. Creating a good experience for the customer was important by making them feel welcomed and concerned about helping them out by figuring out what they were looking for. Working on a computer on different software's to solve their problems, or to set them up with whatever phone/family plans that worked best for them was also what the majority of this job consist of.
- Showing up on time to this job was very important and is important for the stores reputation and to prevent slowing down other employees, especially if you were the key holder and opening up the store.
- Being aware and cautious was always something that was taught due to possible burglaries, robberies, and fraud that could potentially happen anywhere.
- My knowledge now consist of lots of customer service, speaking Spanish and English to different customers with different situations, memorization, quick learning, cautiousness, and friendliness.
Assistant Youth Soccer Coach
Rialto Youth Soccer League
Rialto , CA
03.2022 - Current
- As a soccer assistant i worked side by side with the head coach by practicing different techniques, plays and training techniques before practices so we could be ready ahead of time to show the team how to properly do a certain training. I also set up the cones and the goals before practices.
- I work with kids ages 5-8 by creating strong sportsmanship with them and their parents. I promote the love of the game by assisting players with understanding positioning, play techniques and teamwork strategies.
- I also took charge of stretching before practices and games, setting up a group chat as a contact method for parents with reminders of practice times and dates including a calender of all of the saturday games and times, and go through the kids name in alphabetical order to organize what parents are bringing snacks or drinks to each games.
- Improved player behavior through modeling plays and techniques with the head coach and developed and implemented team rules before practices and games.
- Motivated kids to become faster and more effective through trainings to help their teammates by participating with the kids with running, pulling them aside if they need extra help and giving them positive speeches after every game and practice. I also pull kids out of the game or practice if they are hurt and assist them with first aid if necessary.
Education
High school diploma -
Norte Vista High School
Skills
- Event Planning
- Tutoring
- Organizational Skills
- Mentoring
- Teaching
- Fast learner
- Cashier (1 year)
- Sales Experience (Less than 1 year)
- Leadership Experience (6 years)
- Math
- Fundraising
- Public Speaking
- Dancing
- Retail sales
- Group fitness
- Basic math
- Time management
- Food service
- Special Events
- Parent Relations
- Performance Monitoring and Optimization
- Player Evaluation
- Equipment Use Monitoring
- Game Rule Updates
- Problem-Solving Techniques
- Safety Regulations
- Practice Planning and Management
- Athlete Training and Motivation
- Safety Management
- Gameplay Techniques
- Competition Preparation
- Individual Trainings
- Rule Enforcement
- Game Readiness
- Verbal and Written Communication
- Positive Interactions
- Player Mentoring
- Mentoring Athletes
Certification
- CPR/ AED/ First Aid (Adults/Childs/Infants/Choking) AED/ Injury & Universal Precautions, NationalCPRFoundation, completion on 06/07/2022, Valid for 2 years.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Youth Soccer Coach
Rialto Youth Soccer League
03.2022 - Current
Mobile Sales Associate
Metro PCS T-Mobile
07.2021 - 11.2021
Cashier/Sales Associate
Spirit Halloween
10.2020 - 10.2020
Private Tutor
Self Employed
08.2020 - 12.2020
As a Student
Food and Nutrition, Norte vista high school
08.2018 - 05.2021
High school diploma -
Norte Vista High School