Summary
Overview
Work History
Education
Skills
Cooking
Languages
Timeline
Generic

Vanessa Romo Cortez

Chicago,IL

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events. Successful at building relationships with customers to increase loyalty and repeat business. Personable and bilingual individual with expertise working in fast-paced settings. A true professional with expertise spanning over 8 years of experience in the restaurant industry in various roles, including Catering Chef.

Overview

9
9
years of professional experience

Work History

Caterer

Self Employed
10.2021 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Crafted exciting catering options for clients.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Created catering menu based upon client specifications, event type, dietary needs, and budget.
  • Cooked for large groups of people and managing various types of food for large events.

Front End Cashier

Walmart
08.2016 - 10.2016
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Set up front-end merchandise displays to attract customers and showcase store products.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.

Server Manager

Carnitas Don Rafa
05.2015 - 11.2015
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

GED -

National Latino Education Institute
Chicago, IL
05.2009

Skills

  • Contract Negotiations
  • Event Management

Banquet Coordination

  • Problem-Solving Skills
  • Ordering and Invoicing
  • Personable and Friendly
  • Food Preparation
  • Safe Food Handling
  • [Language] Fluency
  • Food Safety
  • Menu Planning
  • Customer Relations

Cooking

My biggest passion in life is cooking. I enjoy making others happy with my coking.

Languages

Spanish
Native or Bilingual

Timeline

Caterer

Self Employed
10.2021 - Current

Front End Cashier

Walmart
08.2016 - 10.2016

Server Manager

Carnitas Don Rafa
05.2015 - 11.2015

GED -

National Latino Education Institute

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Vanessa Romo Cortez