Vanessa Rosario
Riverview,FL
Summary
Dynamic leader with a proven track record at Tropical Cuisine Restaurant, enhancing operational efficiency and fostering team collaboration. Expert in hiring decisions and passionate about customer satisfaction, Skilled in problem-solving and attention to detail, I drive projects to success and cultivate strong stakeholder relationships. Consider myself a highly proactive, goal oriented, quick learning and hardworking professional.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Restaurant Manager
Tropical Cuisine Restaurant
05.2017 - Current
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Collaborated with executive chef to design innovative menu options that catered to diverse tastes.
- Fostered an inclusive work environment where all employees felt valued as part of the team.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
Project Officer
Ros & Asociados
05.2015 - 04.2017
- Kept senior management well-informed by preparing and presenting project status reports.
- Developed and deepened relationships with key stakeholders.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules and objectives for successful completion.
- Collaborated closely with internal clients to clarify project requirements, goals, budgets, timelines, ensuring alignment with organizational objectives.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to project manager.
Insurance Claims Specialist
Sura
07.2013 - 05.2015
- Worked examinating and processing claims in alignment with procedures.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Enhanced customer satisfaction by providing timely and empathetic responses to inquiries and concerns about claim statuses.
- Expedited claim resolutions by adopting proactive approach to gathering necessary documentation and evidence.
- Checked documentation for accuracy and validity on updated systems.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Business Department Assistant
Ros & Asociados
05.2011 - 05.2013
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Improved departmental response times to external requests by implementing tracking and follow-up system.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Science - International Business
UNAPEC
Dominican Republic, Santo Domingo10-2013
Skills
- Hiring Decisions
- Operational Efficiency
- Scheduling Coordination
- Passion for customer satisfaction
- Organization and prioritization
- Team Management
- Supervisory skills
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- Advanced Microsoft Excel
- Project Management
- Personal Insurance
- Property Insurance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Senior Restaurant Manager
Tropical Cuisine Restaurant
05.2017 - Current
Project Officer
Ros & Asociados
05.2015 - 04.2017
Insurance Claims Specialist
Sura
07.2013 - 05.2015
Business Department Assistant
Ros & Asociados
05.2011 - 05.2013
Bachelor of Science - International Business
UNAPEC
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