Vanessa Saborio

• Assist patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educate customers about billing, payment processing and support policies and procedures.
• Provide member and providers medication authorizations information.
• Assist when medication is not being processed correctly at pharmacy.
• Provide member details of their medication copays, plan benefits, plan payment breakdown.

17029 S Dixie Highway Palmetto Bay, FL 33157

• Sell auto, renters, boat and motorcycle policies
• Taking inbound calls to assist clients and sell policies. Educate customers about our products and services.
• Design ways of marketing strategies to sell new insurance contracts and always meet the goal.

12955 SW 132nd St Suite 202, Miami, FL 33186

• Answer and direct phone calls
• File new claims to insurance company. Add claim information to our system.
• Speak to clients regarding information needed and claim status.
• Organize and schedule homeowner inspections.
• Plan assistant meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes, and forms
• Assist in the preparation of regularly scheduled reports.
• Follow up on claim status with the carrier.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

8300 NW 53rd Street, Suite #200. Doral FL 33166

• Assist providers and members with eligibility questions, PCP changes, copayments and benefits.
• Assist with claim reprocessing and status. Provide authorization information and assist with appeal rights and appeals.
• Help member locate specialist information for referrals.
• Address any members concerns, file grievances if needed.

9250 West Flagler St Miami, FL, 33174

• Provide plan information such as enrollment information, copays and benefits.
• Assist with medication rejection.
• Provide status of medical authorizations.
• Help with claim status, provider relation questions and billing for members.
• Assist with plan changes.
• Deescalate sensitive calls with compassion and understanding of the situation.
• Provide appeal rights, submit appeals for denied claims or authorizations.
• Assist on filing grievances or try to descale problem in the moment it happens.

5729 NW 7th St, Miami FL 33126

• Assist customers with insurance payments.
• Provide different insurance rates.
• Help customers with renewal offers.
• Provide assistance with any questions customers might have.
• Finalize sales and collected necessary deposits.