VANESSA SALAZAR
Hudson,WI
Summary
General Manager with 13 years of experience working in different service industries. I have great customer service skills and teach my team to be "Guest Obsessed". Focused on being result-oriented and committed to driving sales. Quick leaner in adapting to new promotional items and thrive in challenging situations. I know how to effectively lead a team to reach its full potential. Using my experience and knowledge, I believe I can be the best candidate you are looking for to drive growth and lead a team successfully.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Nectar Bath Treats
05.2021 - 06.2023
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Analyzed and interpreted store trends to facilitate planning.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed new store location from ground up by hiring and training efficient team.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Nothing Bundt Cakes
05.2020 - 05.2021
- Create daily baking plans that correspond with high customer volume
- Manage both front and back of the house operations
- Manage budget implementations, employee reviews, training, and schedules
- Coordinate daily tasks including recruitment, inventory and product quality.
- Ensure all team members are trained to give top quality customer service.
- Hold weekly meetings with shift leads to identify techniques to overcome sales obstacles
General Manager
Coffee Bean & Tea Leaf
11.2019 - 05.2020
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plan.
- Provided excellent customer service.
- Perfected the art of coffee and tea making.
- Created weekly schedules, staying with in hour and labor budget
- Provided a healthy work environment by giving positive re-enforcement.
- Implemented new cleaning policies and procedures.
- Managed highest volume store in the district.
- Ordered and inventoried product from multiple vendors.
- Planned and directed staffing, training, and performance evaluations, to develop and control sales and service programs.
General Manager
Humphrey Yogart Cafe
03.2014 - 03.2019
- Arranged weekly schedules for employees staying within hours and labor budget
- Counted, reviewed, and recorded daily sales and bank cash drops.
- Implemented new policies and procedures to cut cost and waste.
- Directed daily staff in work assignments to maximize productivity.
- Hired, trained, and terminated staff.
- Administered quarterly employee evaluations.
- Inventoried and ordered all products from multiple vendors.
- Ensured all practices were up to health code standards. Handeled all government inspections.
- On top of all management duties my daily task were but not limited to making custom blended yogurt, making smoothies/shakes, and doing all store prep.
Quality Manager
Jamba Juice
06.2011 - 03.2012
- Delegated tasks to team members.
- Upsold new or promotional items.
- Counted and dropped bank slips.
- Documented inventory.
- Resolved customer conflicts and concerns.
- Issued daily emails of progress and status on expected sales goal.
- Part of management team that won the award for Best Sales in the region.
General Manager
Yummy Cupcakes
03.2012 - 03.2014
- Took orders for pick up, delivery and shipping.
- Sold cupcakes at a high volume.
- Package and shipped orders across the country.
- Delegated task to other team members.
- Ensured all products are stocked and made.
- Arranged employees schedule.
- Took weekly inventory of stores product.
- Ordered product from multiple vendors.
- Trained new employees on policies and procedures.
- Resolved all or any customer problems and concerns.
- Planned large events for weddings, hotels, and other corporations.
Store Manager
Wedding Day Diamonds
06.2023 - Current
- Successfully driven sales to crease by an average of 20% from LY.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma - undefined
North Hollywood High School
North Hollywood, CA2011
Skills
- Customer service
- Training and development
- Quick leaner in all areas
- Conflict resolution
- Recruitment
- Extremely Realiable
Certification
- ServSafe Food Manager Certification
Timeline
Store Manager
Wedding Day Diamonds
06.2023 - Current
Store Manager
Nectar Bath Treats
05.2021 - 06.2023
General Manager
Nothing Bundt Cakes
05.2020 - 05.2021
General Manager
Coffee Bean & Tea Leaf
11.2019 - 05.2020
General Manager
Humphrey Yogart Cafe
03.2014 - 03.2019
General Manager
Yummy Cupcakes
03.2012 - 03.2014
Quality Manager
Jamba Juice
06.2011 - 03.2012
High School Diploma - undefined
North Hollywood High School