Vanessa Salazar
Haltom City ,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Waste Connections Inc.
03.2021 - Current
- Processed orders accurately using company-specific software systems.
- Maintained up-to-date knowledge of product offerings to enhance customer interactions.
- Developed skills in conflict resolution through direct customer engagement experiences.
- Documented customer feedback to identify areas for service improvement.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
Driver, Warehouse Orders
UPS
09.2024 - Current
- Operated delivery vehicles safely and efficiently within designated routes.
- Loaded and unloaded packages, ensuring accurate order fulfillment and inventory management.
- Maintained compliance with safety regulations and company policies during transport operations.
- Collaborated with warehouse team to streamline loading processes and improve turnaround times.
Assistant Manager
Check N Title Loans
06.2016 - 02.2021
- Led team initiatives to enhance operational efficiency and customer satisfaction.
- Developed training programs for new staff, improving onboarding processes and retention rates.
- Streamlined inventory management using advanced software, reducing discrepancies and optimizing stock levels.
- Collaborated with cross-functional teams to implement strategic marketing campaigns, increasing brand awareness.
Assistant Manager
Journeys Kidz
04.2014 - 05.2015
- Mentored junior team members, fostering professional development and enhancing overall team performance.
- Conducted regular performance reviews, establishing clear objectives and accountability measures for team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Medical Assistance
Sanford Brown College
Fort Worth, TX05.2012
High School Diploma -
Haltom High School
Haltom City, TX05.2006
Skills
- Excel and PowerPoint
- Bilingual
- Warehouse safety protocols
- Customer service excellence
- Payment processing
- Deadline orientation
- Dependability and reliability
- Problem-solving
- Dispatch communication
- Client relationship management
- Teamwork and collaboration
Timeline
Driver, Warehouse Orders
UPS
09.2024 - Current
Customer Service Representative
Waste Connections Inc.
03.2021 - Current
Assistant Manager
Check N Title Loans
06.2016 - 02.2021
Assistant Manager
Journeys Kidz
04.2014 - 05.2015
Medical Assistance
Sanford Brown College
High School Diploma -
Haltom High School
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