Vanessa Sanchez
Modesto,CA
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Fed Ex Ground
Stockton, CA
10.2021 - Current
- Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FedEx Ground (FXG) facility
- Supports the FedEx Ground (FXG) Safety Above All Culture
- Responsible for ensuring safe and efficient package sortation through the management of Operations Managers overseeing Package Handlers and achieving successful customer-facing results by maintaining productive relationships with employees
- Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives
- Management responsibilities include, but are not limited to: terminations, coaching, training, recognition and rewards, performance evaluation, discipline, addressing employee concerns and staff productivity
- Plans, organizes, staffs, directs and controls the day-to-day operations of the facility
- Manage 17 to 20 package handlers
- Responsible for ensuring safe and efficient package sortation through the management of package handlers.
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FedEx ground policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials and dock safety.
Operations Manager
UPS
Ceres, CA
09.2016 - 06.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with local laws and regulations related to health, safety, and environmental protection, as well as company policies regarding employee conduct.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated with cross-functional teams to develop innovative solutions that improve operational flow and reduce errors or inefficiencies.
- Provided leadership direction and guidance throughout the organization; promoted a culture of collaboration among staff members.
- Reviewed reports from various departments detailing performance metrics such as time-to-complete tasks or number of customer inquiries received.
- Assisted in the development of organizational policies related to personnel matters such as attendance tracking, vacation requests.
Education
High School Diploma -
Ceres Adult School
Ceres, CA05-2016
Skills
- Production
- Warehouse operations
- Employee engagement
- Productivity management
- Inbound call management
- Documentation and reporting
- Call documentation
Timeline
Operations Supervisor
Fed Ex Ground
10.2021 - Current
Operations Manager
UPS
09.2016 - 06.2021
High School Diploma -
Ceres Adult School
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