LUZ VANESSA SANTANA

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• Zachary EmersonZachary Emerson

  <ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC<ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC

• Prashant KumarPrashant Kumar

  <ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform

• EMILY PRUSACZYKEMILY PRUSACZYK

  <ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla<ul><li>Ensured adherence to pre-delivery checklists, managing customer payments and profiles to facilitate seamless vehicle delivery and uphold quality standards.</li><li>Supported service department operations by conducting detailed parts inventories, contributing to efficient resource management and ensuring operational readiness.</li><li>Educated customers on complex technical systems related to Electric Vehicles, charging infrastructure, and solar technology, demonstrating the ability to translate technical information effectively.</li><li>Provided comprehensive support throughout the customer journey, from initial inquiry to post-delivery concerns with an emphasis on effective communication.</li><li>Part-time (35 hours/week)</li></ul> at Tesla

• Eric PearsonEric Pearson

  Delivery Courier/Delivery Driver at Roadie/ Roadie XDDelivery Courier/Delivery Driver at Roadie/ Roadie XD