Vanessa Santiago
Elmont,NY
Summary
Adept Medical Assistant with proven expertise in patient care coordination and HIPAA compliance, honed at Flashner Medical Group. Excelled in inventory management and procedure assistance, enhancing patient flow by 30%. Known for adaptability and a patient-focused approach, seamlessly integrating medical terminology knowledge with insurance verification skills to improve care delivery.
Overview
29
29
years of professional experience
Work History
Medical Assistant
Flashner Medical Group
03.2013 - 06.2024
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing the room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Front Desk Medical Receptionist
Doctors Officenter
05.1995 - 02.2013
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
High School Diploma -
Harran High School
New York, NY06.1994
Skills
- Inventory Management
- Procedure Assistance
- Patient Flow Management
- Patient Scheduling
- HIPAA Compliance
- Patient-focused care
- Medical Terminology
- Phlebotomy
- Patient Care Coordination
- Lab Equipment Operation
- Adaptable
- Medical terminology knowledge
- Insurance Verification
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Flashner Medical Group
03.2013 - 06.2024
Front Desk Medical Receptionist
Doctors Officenter
05.1995 - 02.2013
High School Diploma -
Harran High School
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