VANESSA SANTRY-EDWARDS
McKinney
Summary
Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success.
Overview
12
12
years of professional experience
Work History
Chapter 7 Bankruptcy Associate
Hyundai Capital America
04.2024 - 10.2025
- Guided and supported customers throughout bankruptcy process, assisting with required documentation to ensure timely progression.
- Collaborated with legal teams and departments to ensure strict compliance with bankruptcy laws and regulations, mitigating potential legal risks.
- Educated customers on their rights and options regarding bankruptcy and provided resources for informed decisions.
- Developed and maintained relationships with customers, attorneys, and stakeholders, enhancing communication and support throughout bankruptcy proceedings.
- Remained current on changes in bankruptcy laws and regulations to ensure compliance and provide accurate information to customers.
- Proactively identified and addressed potential issues or concerns related to bankruptcy cases.
- Maintained accurate and organized records of all bankruptcy cases and communicated updates to relevant parties.
- Assisted with the development and implementation of strategies to improve the bankruptcy process and customer experience.
Recovery Associate
Hyundai Capital America
Plano
09.2022 - 04.2024
- Negotiated maximum recovery on charged-off and near charge-off accounts.
- Identified and tracked repossession-suitable accounts; assigned and monitored out-for-repossession vehicles while employing skip tracing methods to locate customer contact information and collateral.
- Handled incoming recovery-related calls regarding insurance, legal, deficiency, skip, warranty, and bankruptcy issues.
- Managed multiple charged-off account types including deficiency, secured matured, dismissed bankruptcies, insurance deficiencies, small balances and various others.
- Properly documented all collection efforts, updated customer information, and kept track of various customer requests in the system of record.
- Performance Coaching: Actively participated in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
- Executed additional tasks to support daily operations.
Collections Analyst
Harley-Davidson Financial Services
06.2018 - 08.2022
- Managed monthly portfolio of 120-130 cases with cumulative principal balance exceeding $1,000,000.
- Negotiated between management and customers to resolve accounts.
- Performed skip tracing, directed vendors, and managed confidential information to support collections efforts.
- Achieved top marks in departmental evaluations.
- Position required staying current with knowledge of financial regulations and laws.
Docket Support
Rausch Sturm
Dallas
06.2016 - 05.2018
- Helped prepare for hearings, drafted and filed motions, and managed the largest docket in the Dallas branch of the firm.
- Managed workload as sole supporting staff member for six months, handling responsibilities typically divided among three to four individuals.
- Achieved high marks in performance reviews and recognized as a key asset by the firm.
- Supported staff at civil litigation law firm in Dallas, Texas.
- Rausch Sturm is a high-volume firm with a large workload.
Teaching Assistant
University of Texas at Dallas
Dallas
08.2015 - 05.2016
- Supported delivery of undergraduate courses in U.S. History by tracking attendance, grading assignments, providing student assistance, and maintaining regular office hours to enhance student engagement and learning outcomes.
- Organized and led study sessions to support student understanding of course topics.
- Assisted professors in preparing course materials and resources for lectures.
- Facilitated communication between students and faculty regarding academic concerns.
Office Assistant
University of Texas at Dallas
Dallas
08.2014 - 08.2015
- Coordinated schedules and appointments for faculty and staff members.
- Managed filing, organized information, and ensured accurate processing of paperwork across departments.
- Managed office supplies and inventory for efficient daily operations.
- Assisted with event planning and logistics for university activities.
- Assisted in Dean's Office operations for School of Engineering and Computer Science.
Front Desk Associate
Wingate by Wyndham
Pueblo
07.2013 - 07.2014
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed check-in and check-out processes efficiently for smooth guest transitions.
- Answered calls, assisted with reservations, and checked guests in and out while managing various clerical tasks to ensure smooth front desk operations.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Enhanced clerical and interpersonal skills while providing guest support and service at the front desk.
Education
MASTER OF SCIENCE - LIBRARY SCIENCE
UNIVERSITY OF NORTH TEXAS
05-2022
MASTER OF ARTS - HISTORY
UNIVERSITY OF TEXAS AT DALLAS
05-2016
BACHELOR OF ARTS - HISTORY
COLORADO STATE UNIVERSITY-PUEBLO
08-2013
Skills
- Bankruptcy compliance
- Account negotiation
- Skip tracing
- Case analysis
- Financial analysis
- Document management
- Record management
- Data accuracy
- MS office
- Time management
- Complex problem solving
- Customer management
- Verbal communication
- Adaptability
Timeline
Chapter 7 Bankruptcy Associate
Hyundai Capital America
04.2024 - 10.2025
Recovery Associate
Hyundai Capital America
09.2022 - 04.2024
Collections Analyst
Harley-Davidson Financial Services
06.2018 - 08.2022
Docket Support
Rausch Sturm
06.2016 - 05.2018
Teaching Assistant
University of Texas at Dallas
08.2015 - 05.2016
Office Assistant
University of Texas at Dallas
08.2014 - 08.2015
Front Desk Associate
Wingate by Wyndham
07.2013 - 07.2014
MASTER OF SCIENCE - LIBRARY SCIENCE
UNIVERSITY OF NORTH TEXAS
MASTER OF ARTS - HISTORY
UNIVERSITY OF TEXAS AT DALLAS
BACHELOR OF ARTS - HISTORY
COLORADO STATE UNIVERSITY-PUEBLO