Vanessa Schoff
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Distribution Coordinator
Zimmer Biomet
11.2017 - 01.2024
- Ensured compliance with all relevant regulations pertaining to warehousing, transportation, and hazardous materials handling.
- Reduced shipping errors by creating clear packing guidelines and training staff on proper procedures.
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prioritized and rearranged tasks to meet changing demands.
- Inspected merchandise for damage and discrepancies with documentation.
Associate
Tredway Pools Plus
04.2014 - 11.2017
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Pawnbroker
Cash Land
09.2012 - 04.2014
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on various items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
Education
High School Diploma -
Tippecanoe Valley High School
Akron, IN2002
Skills
- Customer Service
- Cash Handling
- Work Ethic and Integrity
- Patience and Empathy
- Effective communicator
- Shipping and receiving
- Problem-solving skills
- Multi-tasking strength
Timeline
Distribution Coordinator
Zimmer Biomet
11.2017 - 01.2024
Associate
Tredway Pools Plus
04.2014 - 11.2017
Pawnbroker
Cash Land
09.2012 - 04.2014
High School Diploma -
Tippecanoe Valley High School
Similar Profiles
Ricky RogersRicky Rogers
Polymer Molder at Zimmer BiometPolymer Molder at Zimmer Biomet
Alexander ReidAlexander Reid
Sales Representative at Zimmer BiometSales Representative at Zimmer Biomet
Anna ParkerAnna Parker
Sales Support Associate Specialist – Team Lead, Tissue Services at Zimmer BiometSales Support Associate Specialist – Team Lead, Tissue Services at Zimmer Biomet
Logan WigginsLogan Wiggins
Surgical Kits Support at Zimmer Biomet CanadaSurgical Kits Support at Zimmer Biomet Canada
Lauren DoleseLauren Dolese
Distribution Coordinator at StyleCrestDistribution Coordinator at StyleCrest