Vanessa Skinner
Rochester,NH
Summary
Detail-oriented Test Technician with extensive experience in interoperability testing, networking, and engineering support. Proficient in multiple operating systems, network protocols, and device configurations. Strong communication, documentation, and mentoring skills, with a proven ability to enhance team efficiency and streamline processes.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Test Technician - SME
University Of New Hampshire InterOperability Laboratory
11.2022 - Current
- Conducted tests on various electronic products, assemblies and systems to determine functional performance in adherence to ISO/IEC 17025 standards, such as USGv6 and IPv6 Ready Logo test programs.
- Appointed as SME (Subject Matter Expert), responsible for creating/editing concise technical documentation and mentoring students.
- Supported technological companies in making data-driven decisions by providing timely and accurate test results.
- Communicated product failures and testing problems with management and customers by means of email, Zoom, and Microsoft Teams.
- Facilitated knowledge transfer within the organization by training junior technicians on essential testing techniques, best practices, and quality standards, conforming to RFC and ISO protocols.
- Expedited troubleshooting procedures, identifying root causes of failures in electronic devices.
- Safeguarded intellectual property by adhering to strict confidentiality protocols when handling sensitive information related to product designs and performance data.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Installed, configured, and monitored new system features based on customer preference.
- Proficient in Operating Systems such as Windows, Linux, MacOS, Cisco, etc, as well as IPv6 networking and development.
- Experience in physical network administration, ethernet and fiber cabling, device maintenance, and firmware support.
- Additional responsibilities: database analysis, device inventory, creating and testing automation scripts, test protocol reporting, and network administration.
Engineering Technician
Plug Power
09.2022 - 11.2022
- Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.
- Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician's perspective.
- Showcased strong attention to detail in the preparation, assembly, and installation of intricate components supporting engineering projects.
- Streamlined workflow within the team through effective communication and collaboration with engineers, technicians, and management.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Conducted research and gathered data on engineering components and systems.
- Addressed quality and inventory issues, and improved team processes.
- Conferred with engineers and designers to investigate and solve failure issues.
- Extensive electrical/mechanical testing on engineering products, collecting data and resolving issues.
NPI Technician
Plug Power
04.2021 - 09.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Used a variety of hand tools to build subassemblies for prototype engines based on engineering schematics.
- Trained production technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on engineering projects.
- Tested components and systems to evaluate performance and identify concerns.
- Maintained compliance with regulatory standards and safety requirements.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Built prototype fuel cells and components, collaborating with manufacturing and engineering.
- Performed extensive electrical work such as wire harness building based off of engineering schematics, fuel cell prototyping, mechanical testing, etc.
- Tested systems, noting issues and completing preventive maintenance.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Effective collaboration with engineering and manufacturing teams to ensure product quality and develop production processes.
Production Technician
Plug Power
06.2020 - 12.2021
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
- Enhanced production efficiency by streamlining processes and optimizing equipment usage.
- Collaborated with engineering and other departments to meet production goals and promote teamwork.
- Supported engineering teams in the design and implementation of new processes or modifications to existing ones for optimal results.
- Performed high voltage testing on various different battery types.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Effective multitasking, oftentimes efficiently working on 3 stations at once if understaffed.
- Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
Bartender/Server
The Flammerie
03.2020 - 06.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Aided in the implementation of COVID protocols.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Homeschooled
Farmington, NH06.2019
Skills
Electronic testing
Network Troubleshooting
Functional Testing
Hardware Installation
Electro-Mechanical Assembly
Power Supply Testing
Performance Testing
Software Debugging
Failure Analysis
Firmware Updates
Critical Thinking
Documentation and Recordkeeping
Frequency and Volt Meters
Specifications Conformance
IPv6, TCP/IP, DHCP, DNS, VPN, Network bridging
Concise Verbal/Written Communication
Quality Control
Timeline
Test Technician - SME
University Of New Hampshire InterOperability Laboratory
11.2022 - Current
Engineering Technician
Plug Power
09.2022 - 11.2022
NPI Technician
Plug Power
04.2021 - 09.2022
Production Technician
Plug Power
06.2020 - 12.2021
Bartender/Server
The Flammerie
03.2020 - 06.2020
High School Diploma -
Homeschooled
Certification
Cisco Networking Academy Verification - Network Addressing and Basic Troubleshooting
June 2023 to Present
- Certified in basic computer networking concepts and troubleshooting.
Cisco Networking Academy Verification - Networking Basics
June 2023 to Present
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