Vanessa Stanford

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Planned and completed group projects, working smoothly with others.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Collaborated with others to discuss new opportunities.
• Recognized by management for providing exceptional customer service.
• Maintained schedule of class assignments to meet deadlines.

Attended meeting's with my leadership to discuss updates, and my suggestions to improve the agents.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Self-motivated, with a strong sense of personal responsibility.
• Gained extensive knowledge in data entry, analysis and reporting.
• Skilled at working independently and collaboratively in a team environment.

• Greeted customers and provided excellent customer service.
• Provided information to applicants regarding their insurance coverage, property information.
• Reviewed ROE applications for accuracy and completeness.
• Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate. As well With making outbound calls to the Maui applicant
• Maintained confidentiality of all applicants information at all times.
• Prepared documents necessary claims processing, and for the fire debris removal
• Ensured that all required forms are completed correctly by applicants for the county of Maui
• Actively participated in meetings related to new procedures or changes within the department.
• Assisted with training new employees on proper intake procedures.

• Louisiana Project
• Answered survivor inquiries and provided accurate information regarding maintenence issues, sheltering and services.
• Provided excellent survivors service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports. Time utilization reports done weekly for the Vermont project manager. Formatting reports in excel spreadsheets for leadership
• Resolved complex problems by working with other departments to provide solutions that meet customer needs. Reaching out to our COS team to collaborate any info that I was not able to obtain myself with my own knowledge of the project
• Identified areas of improvement in customer service processes and suggested changes I would attend supervisor meetings weekly to give my feedback and my suggestion for any improvement with the project for the future
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations. Empathized during these calls seeing the survivors are survived by a hurricane and lost loved one and all property and belongs.
• Demonstrated excellent communication skills in resolving product and consumer complaints. My goal was to always calmly find the issues the survivor was having and do everything in my knowledge to help them and make sure they are comfortable and satisfied without having to involve my supervisor to do so.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification. The survivor was the top priority and assisting them.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• I was also chosen by supervisors to train any new agents or agents being on the Louisiana and Vermont project

• Greeted and welcomed guests in a friendly, professional manner.
• Monitored the front desk staff to ensure proper customer service was provided.
• Provided support to guests with check-in and check-out procedures.
• Assisted guests with inquiries and requests.
• Resolved customer complaints promptly and efficiently.
• Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
• Processed payments, cashiering duties and credit card transactions accurately.
• Performed administrative tasks such as filing documents, answering phone calls and emails.
• Ensured that all safety regulations were followed at all times.
• Tracked inventory of supplies needed for the front desk area.
• Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
• Created weekly schedules for front desk staff according to business needs.
• Developed training plans for new hires or existing employees needing additional instruction in certain areas.
• Conducted regular performance evaluations of front desk staff members.
• Supervised daily operations at the front desk including check-ins and checkouts, reservations.
• Implemented strategies for improving customer service standards across the department.
• Participated in meetings with other managers to discuss strategies for increasing profitability.