Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Stringer

Everett,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Proficient in customer service management software with expertise in related roles. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Bakery Clerk / Cake Decorator

Fred Meyer
05.2022 - Current
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Barista

Fred Meyer/Starbucks
02.2019 - 05.2022
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new employees in groups and in one-on-one scenarios.
  • Set and achieved goals for professional development and advancement.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Buyer Services Representative

Pacific Market Center /The Benaroya Company
09.2003 - 05.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Assisted Property Manager with setting up showrooms for future tenants, as well as preparing for trade shows.
  • Worked closely with Director of Marketing and assisted in hospitality for out of town buyers.

Cashier/Bakery Associate

Red Apple Markets
06.1991 - 09.1999
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

Education

Completed Barista Training Certification

Starbucks

High School Diploma -

Austin High School
El Paso, TX
05.1992

Skills

  • Relationship Building
  • Inventory Management
  • Shipment Receiving
  • Equipment and Store Cleaning
  • Resolving Complaints
  • Exceptional Customer Service
  • Hospitality and Professionalism
  • Ability to Adapt
  • Adaptive and Creative
  • Customer Service
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Customer Needs Assessment
  • Attentive Service
  • Team Collaboration
  • Telephone Etiquette
  • Positive Customer Engagement
  • Building Customer Loyalty
  • Excellent Written and Verbal Communication
  • Customer Transactions

Timeline

Bakery Clerk / Cake Decorator

Fred Meyer
05.2022 - Current

Barista

Fred Meyer/Starbucks
02.2019 - 05.2022

Buyer Services Representative

Pacific Market Center /The Benaroya Company
09.2003 - 05.2009

Cashier/Bakery Associate

Red Apple Markets
06.1991 - 09.1999

Completed Barista Training Certification

Starbucks

High School Diploma -

Austin High School

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Vanessa Stringer