Megan Widmer
McKeesport,PA
Summary
Creative cake decorator with 9 years of retail experience. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques. Reliable and upbeat Bakery Clerk successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
16
16
years of professional experience
Work History
Cake Decorator/Bakery Clerk
Shop N Save
10.2014 - Current
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Inspected goods to establish accurate pricing and labeling.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Shift Leader
Dairy Queen Grill & Chill
07.2007 - 08.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
South Allegheny Ms/High School
McKeesportSkills
- Timely Food Delivery
- Product Rotations
- Merchandising and Display
- Building Customer Loyalty
- Guest Satisfaction
- Customer Needs Assessment
- Special Requests
- Telephone Etiquette
- Cake Decorating
- Customer Service
Timeline
Cake Decorator/Bakery Clerk
Shop N Save
10.2014 - Current
Shift Leader
Dairy Queen Grill & Chill
07.2007 - 08.2015
High School Diploma -
South Allegheny Ms/High School
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