Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Jessica Grove

Peru,IL

Summary

Dedicated administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cake Decorator/Bakery Clerk

Walmart
, IL
06.2021 - Current
  • Making and designing cakes and other bakery items that are sold in-store
  • Duties include greeting customers and taking customer orders for specialized cakes/requested decorations.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Certified Medical Assistant

Peru primary care clinic
, IL
07.2018 - 06.2021
  • Escorted patients to exam rooms, interview patients, measured vital signs, including weight, blood pressure, pulse, temperature, and document all information in the patient’s chart
  • Ensure all related reports, labs and information is filled out and available in patients with medical records prior to their appointment
  • Assist physician and physician assistant in exam rooms Disinfects, cleans treatment rooms following patient examinations; Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations
  • Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required; Properly disposes of contaminated supplies Keeps supplies ready by inventorying stock; placing orders; verifying receipt
  • Maintained all logs and required checks (i.e
  • Refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.) Took telephone messages and provided feedback and answers to patient/physician/pharmacy calls
  • Drew blood, removed sutures, changed dressings
  • Prepared treatment rooms for patient examinations
  • Interviewed patients to obtain their medical history
  • Recorded patient medical history, vital statistics, and test results in patient medical files.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Efficiently performed insurance verifications, pre-certifications.

Owner Operator/Independent Contractor

Illinois Valley Helping Hands, Peru
, IL
09.2013 - 08.2018
  • Airport shuttle to all major airports throughout the North Illinois region and pet sitting service for people that are traveling and want their pet cared for in the comfort and familiarity of their own home while they’re away.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Reconciled daily sales, returns and financial reports in QuickBooks.

CNA - Certified Nursing Assistant

OSF HealthCare
Ottawa, IL
10.2016 - 09.2017
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Transported patients between rooms and appointments or testing locations.

Line cook and Baker

Amicis Ristorante
, IL
05.2012 - 03.2014
  • Baker for fast paced, full service Italian restaurant in Peru, IL
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ordered and received products and supplies to stock kitchen areas.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.

Artist/ Designer/ Owner

Paradise Design Studio
Jensen Beach, FL
05.2007 - 05.2012
  • Interior design and staging for real estate clients.
  • Sold acrylic and oil paintings for artists were featured at many art festivals and in different restaurants and shops in town.
  • Offered custom mural paintings to business owners as well as private homeowners.
  • Met with customers to present mockups and collect information for adjustments.
  • Created broad range of work using various design techniques.

Education

Associate - Journalism, Print

Indian River State College
Fort Pierce, FL
2007

High school graduate - undefined

Indian River High School
2003

Skills

  • Computer Proficiency and Microsoft Office
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication
  • Adaptable and Flexible
  • Customer Service
  • Billing and Payment Processing
  • Telephone Etiquette
  • Opening and Closing Procedures
  • Medical Records Management
  • Data Recording
  • Time Management
  • Clerical Support
  • Information Confidentiality
  • Scheduling Meetings
  • Verbal and Written Communication
  • Correspondence Typing
  • Office Supplies and Inventory
  • Delivery Scheduling
  • QuickBooks Expertise
  • Data Collation
  • Office Supply Management
  • Multi-Line Phone Proficiency
  • Excel Spreadsheets
  • Financial Records and Processing
  • Document Uploading
  • Company Relations
  • Basic Bookkeeping
  • Information Processing
  • Travel Accommodations

Certification

Certified Nursing Assistant (CNA) August 2016

CPR/BLS July 2019

Certified Medical Assistant CCMA Certification

Timeline

Cake Decorator/Bakery Clerk

Walmart
06.2021 - Current

Certified Medical Assistant

Peru primary care clinic
07.2018 - 06.2021

CNA - Certified Nursing Assistant

OSF HealthCare
10.2016 - 09.2017

Owner Operator/Independent Contractor

Illinois Valley Helping Hands, Peru
09.2013 - 08.2018

Line cook and Baker

Amicis Ristorante
05.2012 - 03.2014

Artist/ Designer/ Owner

Paradise Design Studio
05.2007 - 05.2012

Associate - Journalism, Print

Indian River State College

High school graduate - undefined

Indian River High School

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Jessica Grove